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BTEC Level 1 Award – Principles of Customer Service

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What you'll learn

This unit will develop learners' knowledge of customer service principles and why they are important to an organisation. Learners will find out about how to meet customer expectations and how standards of presentation and behaviour affect customer satisfaction and expectations. Learners will also learn about current legislative, regulatory and organisational requirements, including the importance of data protection.

Pearson BTEC Level 1 Award in Principles of Customer Service
The learner will need to meet the requirements outlined below before Pearson can award the qualification. 6 credits must be achieved from the two mandatory units:

Unit 1: Customer Service Principles
This unit will develop learners’ knowledge of customer service principles and why they are important to an organisation. Learners will find out about how to meet customer expectations and how standards of presentation and behaviour affect customer satisfaction and expectations. Learners will also learn about current legislative, regulatory and organisational requirements, including the importance of data protection. This unit provides valuable progression opportunities as the knowledge it offers is transferable within a customer service environment and across different sectors.

Unit 2: Understanding How to Work in a Customer Service Role
This unit will develop learners' knowledge of working in a customer service role by covering key aspects of customer service with which learners will need to be familiar. Learners will be introduced to the different job roles within a customer service setting and types of behaviours that could mean the difference between good and bad customer service. They will learn about the need to maintain high standards at all times. Teamwork is vital if good customer service is to be achieved and learners will look at how effective teamwork is maintained. Being able to identify customer expectations and knowing how to exceed them is an important feature of this unit, as is the ability to work within organisational policies and procedures to ensure that all customers receive the same high standard experience.

These units provide valuable progression opportunities as the knowledge it offers is transferable within a customer service environment and across different sectors such as retail, hospitality and entertainment. This is an accredited course that will be taught by Lola Hall, once a week over 10 weeks.

Entry requirements

A good level of numeracy and literacy is essential for this course.

Accreditation

Pearson / Edexcel Certificate

This online course is taught using Zoom

What does this mean for me?

Our courses are normally taught in person. To keep people safe during the coronavirus pandemic, we're doing all our teaching online instead.

You'll need a computer or smartphone with a good internet connection.

Your tutor will send you detailed instructions before lessons start.

New to video calls? See our guide

Apply for this course

Please contact Nickie:
020 8802 1112
nickie@workskillslearning.com

Who you'll learn with

Lola Hall

Lola is a creative, versatile, enterprising and professional Womenswear designer with over 20 years' experience. She combines her imaginative and artistic ability with an organised and business-like approach to ensure
that a high standard of work as well as the critical path is met at all times. Lola has also spent a number of years teaching special needs students on multiple topics and is adept at teaching to all candidates with a resourceful nature.

Who provides this course?

Work Skills Learning

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