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What you'll learn

Our IT Support Programme aims to build your confidence in a supportive environment to help you successfully enter into this profession.

This online course is taught using Microsoft Teams

What does this mean for me?

Our courses are normally taught in person. To keep people safe during the coronavirus pandemic, we're doing all our teaching online instead.

You'll need a computer or smartphone with a good internet connection.

Your tutor will send you detailed instructions before lessons start.

New to video calls? See our guide

Apply for this course

Benefits to you:

  • Access a career in technology, which is the UK’s fastest growing sector (6x more than any other)! IT Support is an accessible entry point to develop transferable skills in the sector and futureproof your career.
  • Earn up to £24k as a starting salary and after 2 to 3 years progression to Team Leader, Desktop Engineer or System Administrator (£24–35k).
  • Other career options include specialising in Databases, Cloud, Security or Infrastructure.
  • No previous qualifications or experience needed, only an interest in this career choice!


How it works:

  • Free training: Over 8 weeks, you’ll learn how to successfully launch your career in IT Support with the relevant skills and knowledge.
  • Mentoring (on programme and 6 months after): You will receive one to one mentoring support throughout the programme and for 6 months after to support your journey into employment.
  • Connect with employers: At the end of the programme, we will connect you with employers and help you with your employability such as CV writing and mock interviews.
  • Application Stages: Please see below for more information on how to get involved.
  • Insight into IT Support: Scroll down below to watch a video, which gives you an insight into this profession.
  • Childcare Support We have developed an initiative to offer financial support and advice for any additional childcare responsibilities  parents may have to manage while they are on programmes and interviewing for roles with us at Generation.=


  • Aged 18 – 30 years old
  • Not currently in education, training, or stable employment (zero-hour contract is accepted)
  • You are not a University graduate
  • Available for 8 weeks full time, and ready to start a full time job straight after the course
  • Have the legal right to work and live in the UK
  • You are currently living in a London Borough
  • You are excited about a career in IT Support

Contact us: For questions, please email

Do you need employment support?

If you need some employment guidance, you can sign up to talk with a personal employment advisor.

Register for support