Community Track Attendant

London Stadium are looking for a Community Track Attendant to join the team for a minimum of six months (with the possibility to run longer) to assist with the running of the London Marathon Community Track.  This facility plays a key role in the community, as a multi-use sport, education and event space. 

DUTIES:

• To assist the Community Track Manager in managing the daily operation of the facilities and the organisation of activities, ensuring you act in a manner which is credible, professional, promotes the centre in a positive manager and complies with the policies, values and culture of London Stadium.
• To ensure the health and safety of Community Track users through vigilant supervision of the Community Track in line with the Normal Operating Plan and Emergency Action Plan of the facility.
• To be responsible as Duty Manager during the centre’s opening hours and taking responsibility for the day to day operational management of the track and ensuring a quality service is provided in a safe and friendly environment.
• To ensure the highest level of hygiene and cleanliness throughout the facility.
• The setting up and dismantling of sports equipment as required.
• To ensure that regular maintenance checks are carried out and defective equipment removed from use and reported to the Community Track Manager.
• To maintain a high level of customer service at all times, bring your lived experience to build positive working relationships with our diverse user group.
• To assist the Community Track Manager to meet performance targets/outcomes.
• To assist the Community Track Manager in implementing the approved Operations Manual, maintaining all operational standards, records, systems and financial procedures in accordance with instructions and regulations.
• To be part of the keyholder Duty Manager Team across the Community Track facilities, responsible for security, and serious incidents.
• To take responsibility for technical liaison, maintenance defects, cleaning programmes and log any issues.
• Assist with the Event Management of all activities, groups and events/special programmes on the Community Track.

CANDIDATE REQUIREMENTS:

• First Aid at Work. [DESIRABLE]
• Defibrillator Training. [DESIRABLE]
• Competence and experience of working in a leisure environment.
• Competence and experience of working in a customer service environment.
• Understanding and lived experience of working with a diverse group of users.
• Excellent communication skills to deal with a wide variety of stakeholders and users.
• Good level of numeracy and literacy to ensure ability to complete schedules and checks.
• Microsoft office skills – Word, Excel, PowerPoint and Outlook.
• Friendly, helpful and cheerful persona when dealing with users from a variety backgrounds.
• Meticulous attention to detail.
• Flexible approach to working hours.
• Ability to work calmly under pressure.
• Ability to work unsupervised.
• A genuine team player.
• Ability to assess, review and implement change.
• Flexible self-motivated individual who is a real team player.
• Willing to assist team members on a wide diversity of tasks from events to communications.
• Demonstrate behaviours aligned to London Stadium values.

For the full Job Description, please click here