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Customer Services Representative

At a glance

Kinovo (Purdy)
Employer
£25,000 per annum
Salary
14/02/2025
Closing date
Permanent
Contract
Full Time
Hours

ABOUT KINOVO (PURDY)

Kinovo plc is a leading UK provider of specialist property services, offering electrical, mechanical, building repair and maintenance, as well as construction services. We operate through three long-established and complementary subsidiaries: Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd. We lead in delivering safe and sustainable property solutions, protecting our customers, benefiting the environment, and enhancing communities and the lives of our employees.

At Kinovo, we are passionate about raising living standards for people, families, and communities, ensuring safe and reliable homes. We are proud to be an equal opportunities employer, celebrating diversity and inclusion across our workforce. As a Disability Confident Committed Employer, we provide flexible recruitment and working practices, ensuring neurodivergent individuals have equal opportunities. We are a Living Wage Employer and have pledged our support to The Armed Forces Covenant.

MAIN DUTIES AND RESPONSIBILITIES

  • Be the first contact support for all queries from customers, clients and residents via Phone, Email, Text and Post.
  • Provide excellent and professional customer service to our customers, clients and residents.
  • Record all activity from inbound phone calls/emails within the in-house system (training will be provided).
  • Liaise with the back-office administration team as necessary to quickly resolve queries and issues raised from customers, clients and residents. Take ownership of these, and ensure you respond to the customer/client or resident same day or within 24 working hours of the enquiry received.
  • Where appropriate, pass enquiries to the back-office Contract Administration team with accurate and relevant information.

CANDIDATE REQUIREMENTS

  • Previous experience in a call/contact centre or a customer service administration role, ideally within the Social Housing Repair & Maintenance Sector.
  • Competent in the use of MS packages.
  • Experience in using effective telephone complaint handling techniques and dealing with high volume inbound calls.
  • L2 or L3 Customer Service or Business Administration NVQ or equivalent desirable.

Working Times: Monday to Friday, 08:00 – 16:00 or 09:00 – 17:00.

Salary: £25,000 per annum.

Equipment provided: Laptop.

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