Floor Assistant

ABOUT V&A EAST STOREHOUSE

V&A East Storehouse is a unique new museum experience opening up the V&A collection to everyone. Go behind the scenes to make new discoveries, explore untold stories and share ideas.​

V&A East Storehouse and Museum are two free cultural destinations created in partnership with young people and inspired by east London’s creative heritage.

Working directly with the voices that are shaping global contemporary culture and bringing the V&A collection and archive to life in new ways, V&A East celebrates making in all its forms, opening new possibilities and discoveries for everyone.

V&A East Storehouse’s access all-areas experience of the V&A collection opened to widespread public and critical acclaim in May 2026, and V&A East Museum will open in Spring 2026, introducing new galleries and a multi-faceted public programme, including a landmark exhibition, The Music is Black – A British Story.

V&A East is for everyone but aims to super serve Gen Z and local audiences, as well as those who would not usually visit a museum or gallery.

ABOUT THE ROLE

The team of Floor Assistants, V&A East Storehouse will play a key role in maintaining the highest standards of visitor experience and safety across the building.

They will understand the V&A’s core values and ensure that our visitors and diverse audiences feel welcome and engaged.

They will also play a key role in defining how V&A East establishes and builds its identity as a leading cultural hub.

KEY RESPONSIBILITIES

• Ensure that visitors feel welcome, engaged with and safe in our building.
• Work across multiple areas, including ticketing, retail and membership sales, public programme and events support.
• Ensure that V&A East’s values are woven through our visitor experience.
• Work collaboratively with the wider Front of House team and Volunteering team.
• Keep Storehouse safe and looking its best by reporting maintenance issues and highlighting hazards.
• Support senior staff in the delivery of wider strategic objectives.

ESSENTIAL CRITERIA

• Someone who is friendly and great with people – able to make our visitors from all backgrounds feel welcome.
• Is confident communicating with others and happy to approach visitors, so they get the most out of their visit.
• Can think on their feet, problem-solve, prioritise, and take action in a fast-paced environment.
• Is excited about V&A East’s opening and vision, so that this can be shared with our visitors.
• Is a team-player – happy to support other team members and work together.
• Is reliable, punctual and organised – someone who will turn up to work on time for each shift they are scheduled for.
• Has an interest in art, design and performance. Shares our Values of Sustainability, Equity, Creativity, Collaboration & Generosity.
• Has an understanding of the local environment, targets V&A East audiences and lives in, or has lived experience of, one of our local boroughs.

V&A are looking for someone with transferable skills and not necessarily someone with a conventional museum background.

To view the full job description, please click here – > V&A East Storehouse – Floor Assistant – JD Oct 2025

Hours: Full Time, and 3 or 4 days per week, including weekends, bank holidays and some evenings

Interviews: Throughout November 2025

Potential start date: Late November/December 2025 and January 2026