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Housing Assistant

At a glance

London and Quadrant Housing Association
Employer
£24,212 per year
Salary
24/05/2022
Closing date
Permanent
Contract
35 hours per week
Hours

The London and quadrants values are People , Passion, Inclusion, Responsibility and Impact.

Duties:

  • To ensure delivery of a responsive, efficient, agile, high quality and customer focused housing management service.
  • To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
  • To seek out resident views and to listen and act.
  • Promotes great customer service in all interactions with residents and other stakeholders.
  • Provides quality resolutions to routine and more complex queries at pace to residents.
  • Represents and champions residents, always.
  • Housing Management duties as requested.

Ideal Candidate

  • 1 years’ experience in an administrative or customer services role.
  • Exceptional customer service skills.
  • Excellent verbal communication skills. With a natural curiosity and confidence to ask questions.
  • Confident in making decisions that are resident focused. and drive to do the right thing by residents.
  • Resourceful and supportive approach when dealing with resident requests.
  • Ability to quickly disseminate information, simplify complex material and communicate at all levels.
  • A willingness to work hard, get things done and learn fast.
  • Experience of working as part of a team.
  • Good time management skills, ability to prioritise, copes well under pressure and meet targets.
  • A good working knowledge of housing legislation, tenancy legislation and property management regulation.
  • Good knowledge of safeguarding practices and risk in the housing sector.
  • A good knowledge of the regulatory environment in which we operate.
  • Demonstrate proficient use of Microsoft Office packages.

For the full Job Description, please click here.

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