Housing Assistant

The London and quadrants values are People , Passion, Inclusion, Responsibility and Impact.

Duties:

• To ensure delivery of a responsive, efficient, agile, high quality and customer focused housing management service.
• To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
• To seek out resident views and to listen and act.
• Promotes great customer service in all interactions with residents and other stakeholders.
• Provides quality resolutions to routine and more complex queries at pace to residents.
• Represents and champions residents, always.
• Housing Management duties as requested.
  

Ideal Candidate

• 1 years’ experience in an administrative or customer services role.
• Exceptional customer service skills.
• Excellent verbal communication skills. With a natural curiosity and confidence to ask questions.
• Confident in making decisions that are resident focused. and drive to do the right thing by residents.
• Resourceful and supportive approach when dealing with resident requests.
• Ability to quickly disseminate information, simplify complex material and communicate at all levels.
• A willingness to work hard, get things done and learn fast.
• Experience of working as part of a team.
• Good time management skills, ability to prioritise, copes well under pressure and meet targets.
• A good working knowledge of housing legislation, tenancy legislation and property management regulation.
• Good knowledge of safeguarding practices and risk in the housing sector.
• A good knowledge of the regulatory environment in which we operate.
• Demonstrate proficient use of Microsoft Office packages.

For the full Job Description, please click here.