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Neighbourhood Housing Lead

At a glance

London and Quadrant Housing Association
£31,534 per year
Closing date
Full Time


  • To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents.
  • To build meaningful and trusting relationships with residents on patch.
  • To own the primary relationship with residents living on patch and act as the voice of residents.
  • To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
  • To seek out resident views and to listen and act.
  • To represent and champion residents.
  • To act as the advocate for residents in getting things resolved at pace and quality.
  • To co-ordinate issues on behalf of residents, making dealing with L&Q easy

Ideal Candidate:

  • Housing sector experience and knowledge on all aspects of tenancy management – tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding.
  • Property management – facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform.
  • Experience of working with tenants and/or leaseholders
  • Risk Management.
  • Compliance in terms of tenancy management and property management.
  • Exceptional customer service.
  • Ability to quickly simplify and disseminate complex information.
  • The confidence and determination to do the right thing by residents and challenge the norm.
  • Operational knowledge of the regulatory environment for housing associations.
  • Awareness of budget management and value for money.
  • A natural curiosity and persistence around getting answers and clarity.
  • Able to communicate effectively with a variety of audiences.
  • A problem solver.
  • Demonstrates empathy and care when interacting with others.
  • A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.

For the full Job Description, please click here

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