Team Lead (Part Time)

THIS ROLE IS OFFICE BASED

ABOUT CITY & HACKNEY CARERS CENTRE

City & Hackney Carers Centre was founded in 1996 by a group of carers who were struggling to find support. They came together to create the Carers Centre; a one stop shop for unpaid carers living in the City of London and Hackney. Since then we have grown and now offer a range of needs-led support services that are accessible and appropriate.

There are an estimated 16,000+ unpaid carers who live or support someone living in the City of London and Hackney and as such carers are at the heart of all that we that do. Our services continue to be designed, developed and closely monitored by our team, alongside our service users. With this inside insight, we can better support carers, empowering them within their role.

PURPOSE OF THE ROLE

• To manage the daily running of the Carers Support Service for Unpaid Adult Carers as described in the service contract with the London Borough of Hackney.
• The post holder will guide, manage and develop the team of Carer Support Advisers, ensuring the delivery of high-quality support services and advice to carers which enables them to
  manage their caring responsibilities.
• Maintain a comprehensive understanding of the Charity Log database to manage casework and support the CEO by providing evidence for KPI and other reporting.
• Build effective relationships and partnerships with commissioners, partners and other key stakeholders to create better outcomes for carers.

MAIN DUTIES & RESPONSIBILITIES

To manage the daily running of the Carers Support Service (CSS) for Unpaid Adult Carers as described in the service contract with the London Borough of Hackney.

• Manage the service to provide personalised information, advice, guidance and support to carers to enable them to make informed choices about their caring role.
• Monitor relevant budgets and liaise with the CEO and Finance Manager as required.
• Guide all staff in maintaining a professional relationship with all carers, recognising and valuing their role, enabling them to build trust in the quality of the services which the City & Hackney Carers Centre (CHCC) provides.
• Work with the CSS team to provide extended hours of support as required by the service contract and the needs of carers.
• Maintain an understanding of career issues, relevant legislation and policy and be aware of best practice within the sector.
• Work with the CSS team to ensure the employment of a strengths-based approach to develop personalised support for carers and produce an appropriate personal action plan.
• Support and guide the team to identify and apply for individual grants, appropriate to supporting the carer’s caring role.

The postholder will guide, manage and develop the team of Carer Support Advisers, ensuring the delivery of high-quality support services and advice to carers which enables them to manage their caring responsibilities.

• Support the team of Carer Support Advisers in their working practice with carers, recognising successes and driving improvement through effective supervision and the management of staff performance.
• Promote and embed Safeguarding to ensure adherence to CHCC’s Safeguarding Policy and in accordance with national guidance.
• Create and manage a range of services, events and outreach activities across the borough, ensuring the identification, engagement and registration of new carers.
• Work to promote the organisation’s activities through E-news, a range of social media and through partner organisations.
• Lead on regular reflective practice with the team, championing professional curiosity and continued improvement.
• Create and lead a schedule of regular team meetings.
• Set the example of required professional behaviour, including people and communication skills and provide a supportive working environment.
• Keep abreast of developments within social care and health and assess relevance to and impact upon Carers.
• Manage the CSS Team’s Administrative Assistant.

Maintain a comprehensive understanding of the Charity Log database to manage casework and support the CEO by providing evidence for KPI and other reporting.

• Use the Charity Log database to manage and monitor the casework of CSAs and volunteers.
• Develop a thorough knowledge of the operation of the Charity Log database and its reporting functionality to monitor the performance of services provided.
• Regularly monitor the quality of the data being gathered by the team and guide and advise accordingly, ensuring that accurate database records are maintained by staff and volunteers.
• Support the CEO to provide KPI information and reports which demonstrate the impact of the service and measure the difference the service makes to carers.

Build effective relationships and partnerships with commissioners, partners and other key stakeholders to create better outcomes for carers.

• Maintain a network of partners and key stakeholders across the local area, forging and sustaining positive and productive relationships.
• Attend external meetings and networking events as required to represent the charity and maintain a high profile in the borough.
• Working with key stakeholders, identify gaps in service provision, working across the network to develop services in support of Carers’ needs.
• Actively identify carers through partnerships, outreach, community connections and networking.
• Provide training to wider community partners around identifying and supporting carers.
• Raise awareness of Carer’s issues and develop the public profile of CHCC and the support available to Carers.
• Ensure all external communications to carers, partners and stakeholders are in line with the CHCC brand, values, and ethos.

CANDIDATE REQUIREMENTS

Qualifications and Education:

NVQ level 3 education or equivalent relevant experience.

Essential Skills and Experience

Carer Support

• A good, working knowledge of the social care and health landscape, policies and legislation, as it relates to supporting carers.
• In-depth knowledge of the issues which impact Carers.
• Experience of undertaking person-centred assessments and co-producing support plans.
• Demonstrable empathy and the ability to work with carers in a supportive manner, recognising they are the ‘experts’ by experience.
• Experience of planning and delivering a variety of Carer support groups. events and activities.

Leadership, communication and stakeholder engagement

• Set the example of professional behaviour and motivate colleagues to excel.
• Proven ability to develop effective working relationships with a range of organisations and key stakeholders.
• Experience of working with partner organisations to deliver a range of support to carers.
• Excellent interpersonal and communication skills; listening, written and verbal.
• Good geographical and working knowledge of related support services within Hackney.
• Proven ability to actively promote equality, diversity, and inclusion.

Personal Qualities

• A demonstrable understanding of and commitment to the goals and values of the charity.
• Self-motivated with an internal drive to initiate and achieve goals without excessive management oversight.
• Excellent organisational and time management skills, showing close attention to detail, with a proven ability to prioritise work to meet deadlines.
• Demonstrate a high level of professional credibility, integrity and emotional resilience.
• Take ownership of goals, manage and prioritise own workload to meet agreed targets.
• Take responsibility for delivering excellence and driving continued improvement of service.
• An understanding of and commitment to the principles of confidentiality.

IT and digital experience

• Highly competent in the use of the Microsoft suite of applications: Word, Excel, Outlook etc., mobile telephony and social media platforms.
• Experience of using a CRM or similar database to record contacts and interventions, manage work streams and to produce management and KPI information reports.

Desirable Skills and Experience

• Experience of managing, mentoring and developing staff members.
• Lived experience as a carer.
• Experience of working in a multi-cultural environment.
• A second language or signing skills.

To view the JD and application process, please click here –>CHCC CSS Team Lead – JD & PSpec Feb 26

APPLICATION INSTRUCTIONS

TO APPLY, PLEASE SEND YOUR (up-to-date) CV AND COVER LETTER to: George.Belle@hackney.gov.uk

Your cover letter should cover the below points:

1. What you are applying for and why.
2. Why do you want to work for the City & Hackney Carers Centre?
3. What qualifications do you already hold that are relevant for this role?
4. What SKILLS and ATTRIBUTES do you have that are relevant for this role? (please refer to the candidate requirements listed above).
5. What personal qualities do you have that will be useful for this position?