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Team Leader

At a glance

Benugo
Employer
£12.30 per hour
Salary
06/05/2022
Closing date
Casual
Contract
Varied
Hours
Hospitality
Sector

Role purpose

The Team Leader will provide support and guidance to members of the team, to achieve excellent customer service and high-quality products whilst applying health and safety practices and standards, and control of stock and wastage levels.

Responsibilities will include (but not be limited to) the following:

General

  • To work within Benugo policies and procedures at all times
  • To support Benugo vision around People, Product, Customers and Profitability
  • To demonstrate a commitment to customer service excellence and deliver against Benugo service standard
  • To engage with the team in a collaborative and constructive manner.

Role specific

  • Assist the management team in the day-to-day running of the shop and act as deputy in their absence
  • Organise the team on each shift and allocate duties as necessary
  • Train, support and develop the team to deliver consistently excellent results, measuring their performance
  • using the appropriate tools
  • Maintain availability of product and staff to required levels
  • Communicate with FOH and BOH team to ensure product excellence and availability, correct ordering and
  • stock control
  • Offer suggestions for improvement of existing processes

Customer service

  • Monitor customer comments and constantly look for improvement
  • Investigate any complaints and ensure that corrective action is taken where relevant
  • Have a presence on site throughout the day especially at peak times to identify or solve issues

Finance

  • Understand variable costs and sales drivers
  • Understand the shop P&L
  • Assist the site manager with closing the week procedures

Other:

  • Attending any training and or meetings as required by the company
  • Representing the company and yourself in a professional manner
  • Taking responsibility for your own personal development at work and striving to be the best in what you do; taking pride in your work
  • Participating in performance reviews and actively engaging in discussions around personal performance objectives with relevant line manager/s
  • Adhering to all statutory company policies and procedures
  • Ensuring that you are fully aware of and adhering to the health and safety regulations concerning your employment and promoting and ensuring a safe environment for yourself, your colleagues and clients
  • Any other reasonable tasks that may be required from time to time

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