Team Leader

Role purpose

The Team Leader will provide support and guidance to members of the team, to achieve excellent customer service and high-quality products whilst applying health and safety practices and standards, and control of stock and wastage levels.

Responsibilities will include (but not be limited to) the following:

General

• To work within Benugo policies and procedures at all times
• To support Benugo vision around People, Product, Customers and Profitability
• To demonstrate a commitment to customer service excellence and deliver against Benugo service standard
• To engage with the team in a collaborative and constructive manner.

Role specific

• Assist the management team in the day-to-day running of the shop and act as deputy in their absence
• Organise the team on each shift and allocate duties as necessary
• Train, support and develop the team to deliver consistently excellent results, measuring their performance
• using the appropriate tools
• Maintain availability of product and staff to required levels
• Communicate with FOH and BOH team to ensure product excellence and availability, correct ordering and
• stock control
• Offer suggestions for improvement of existing processes

Customer service

• Monitor customer comments and constantly look for improvement
• Investigate any complaints and ensure that corrective action is taken where relevant
• Have a presence on site throughout the day especially at peak times to identify or solve issues

Finance

• Understand variable costs and sales drivers
• Understand the shop P&L
• Assist the site manager with closing the week procedures

Other:

• Attending any training and or meetings as required by the company
• Representing the company and yourself in a professional manner
• Taking responsibility for your own personal development at work and striving to be the best in what you do; taking pride in your work
• Participating in performance reviews and actively engaging in discussions around personal performance objectives with relevant line manager/s
• Adhering to all statutory company policies and procedures
• Ensuring that you are fully aware of and adhering to the health and safety regulations concerning your employment and promoting and ensuring a safe environment for yourself, your colleagues and clients
• Any other reasonable tasks that may be required from time to time