This is a brand new service — your feedback helps us improve it.

Team Leader

At a glance

£12.30 per hour
Closing date

Role purpose

The Team Leader will provide support and guidance to members of the team, to achieve excellent customer service and high-quality products whilst applying health and safety practices and standards, and control of stock and wastage levels.

Responsibilities will include (but not be limited to) the following:


  • To work within Benugo policies and procedures at all times
  • To support Benugo vision around People, Product, Customers and Profitability
  • To demonstrate a commitment to customer service excellence and deliver against Benugo service standard
  • To engage with the team in a collaborative and constructive manner.

Role specific

  • Assist the management team in the day-to-day running of the shop and act as deputy in their absence
  • Organise the team on each shift and allocate duties as necessary
  • Train, support and develop the team to deliver consistently excellent results, measuring their performance
  • using the appropriate tools
  • Maintain availability of product and staff to required levels
  • Communicate with FOH and BOH team to ensure product excellence and availability, correct ordering and
  • stock control
  • Offer suggestions for improvement of existing processes

Customer service

  • Monitor customer comments and constantly look for improvement
  • Investigate any complaints and ensure that corrective action is taken where relevant
  • Have a presence on site throughout the day especially at peak times to identify or solve issues


  • Understand variable costs and sales drivers
  • Understand the shop P&L
  • Assist the site manager with closing the week procedures


  • Attending any training and or meetings as required by the company
  • Representing the company and yourself in a professional manner
  • Taking responsibility for your own personal development at work and striving to be the best in what you do; taking pride in your work
  • Participating in performance reviews and actively engaging in discussions around personal performance objectives with relevant line manager/s
  • Adhering to all statutory company policies and procedures
  • Ensuring that you are fully aware of and adhering to the health and safety regulations concerning your employment and promoting and ensuring a safe environment for yourself, your colleagues and clients
  • Any other reasonable tasks that may be required from time to time

Apply for this vacancy

Not ready to apply yet? We can help.