Bar Supervisor

ABOUT SADLER’S WELLS EAST

Sadler’s Wells East will open in 2024 in east London’s Queen Elizabeth Olympic Park. Sadler’s Wells’ new space will be located on the Stratford Waterfront site, opposite the London Aquatics Centre, alongside UAL’s London College of Fashion and the V&A Museum. The site will form part of a new cultural and education district, which will also include a major new University College London (UCL) campus and have direct links to the creative communities already based in east London.

ABOUT THE ROLE

The Bar Supervisor will play a key role in the department. They will support the Bar Manager in running the smooth operation of bar and front of house catering operation at Sadler’s Wells East, with the aim of driving profit whilst ensuring excellent service throughout.

The purpose of the role is to:

• Support and assist the Bar Manager.
• Work collaboratively with the Bar Manager to maintain a high performing, motivated front of house catering and bar team, to ensure efficient day-to-day operations.
• Support the Bar Manager in driving sales and streamlining operations to maximise profit.
• Take a proactive, detailed approach to food safety and health and safety (H&S) to ensure compliance.
• Support operations at other sites as and when required.

Team Management

• Supervise and lead the bar and front of house catering teams, working closely with the Bar Manager and management teams across all venues, ensuring cohesion, quality and efficiency.
• Assist in recruitment, inductions, line management and help to develop staff, establishing a high performing, motivated and commercially minded team.
• Support the implementation of training, ensuring compliance, improved service levels and profitability.
• Rota and absence management to ensure staffing levels are sufficient in the absence of the Bar Manager.

Operations

• Smooth and efficient day-to-day operations and ‘customer facing’ services ensuring system compliance with focus on Sadler’s Wells East.
• Promote high standards of service, conduct and professionalism in the team.
• Follow, observe and feedback on processes and systems to ensure the most efficient and cost-effective delivery.
• Work closely with other teams to ensure a cohesive solution focused on service.
• Collate and share customers feedback, to ensure improvements can be made, where required.
• Deputise for Bar Manager as required.

Financial Management

• Be aware of financial targets and consistently strive to achieve them.
• Support till system management.
• Cashing up and till reconciliation.

Sales and Marketing / Business Development

• Contribute positive ideas that can drive and bolster business.

Creative

• Assist with creation and design of drinks offer with the focus on Sadler’s Wells East.
• Assist with regular offer review and compare with competitors to stay on trend.

Health & Safety / Food Safety

• Ensure H&S and Food Safety are adhered to, ensure compliance.
• Ensure teams are well trained and aware of all processes.
• Ensure that all catering equipment is maintained, serviced and kept clean fit for purpose.
• Report any failure or breakage of equipment so repairs or replacements can be arranged.

Communication

• Ensure there is proactive and positive communication with customers and clients internally and externally.
• Monitor staff performance, provide feedback, motivate and train.

General

• Live, breathe and role model our organisational values of Excellence, Collaboration, Inclusion and Innovation, being aware of the influence and impact you can have in Sadler’s Wells.
• Attend occasional staff meetings, training sessions and other events which may take place outside normal working hours.
• Undertake other duties as may be reasonably required.
• At all times to carry out duties and responsibilities with regard to Sadler’s Wells’ Equality, Diversity and Inclusion, Safeguarding and Health and Safety Policies. This may include providing assistance with evacuation procedures or building searches in the event of an emergency at any of Sadler’s Wells’ premise.

CANDIDATE REQUIREMENTS

SKILLS AND EXPERIENCE

Essential

• Experience working in a busy bar environment.
• Strong team player with excellent people skills, able to supervise and motivate a high performing team.
• Organised, with good planning skills.
• Ability to manage and motivate a team in alignment with our values.
• A good understanding of Food Safety and Health & Safety.
• Knowledge of licensing legislation.
• Be able to work to high standards under pressure, maintaining attention to detail.
• Level-headed, sensible, trustworthy and reliable.
• A passion for hospitality.
• Interest in current drinks trends.
• Ability to respond to change positively, with a solution-focused and proactive in problem solving approach to work.
• Must hold the right to work in the UK.

Additional, but not essential

• Experience in working within a Theatre, Arts or Entertainment Venue environment in a bar
  supervisory role.

To view the full job description, please click here – >Sadler’s Well East – Bar Supervisor – Job Description