Hotel Day Ambassador

ABOUT THE ROLE

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can.

We believe in making work fun. If you’re having a great experience, so will our guests. We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.

WHAT YOU’LL LEARN

As a citizenM hotel day ambassador, whether at the front desk or in the bar, you’ll master a variety of skills that are key to delivering our unique guest experience.

• Guest Happiness: As the face of citizenM, you’ll create those moments that make guests feel truly at home, from a smooth check-in to serving their favorite cocktail.
• Problem-Solving Mastery: Handle guest queries and solve any issues on the spot, keeping the vibe relaxed and hassle-free for our guests.
• Tech-Savviness: Use our innovative kiosks for check-ins/check-outs and our digital tools to manage bookings and payments, blending human warmth with modern tech.
• Flexibility and multitasking: Shift between different roles effortlessly, from managing the front desk to crafting drinks at the bar, always keeping the guest experience top of mind.
• Guest Engagement: Create genuine connections with guests, from sharing local tips to recommending the best citizenM cocktails or snacks.
• You’ll be part of an energetic team that redefines hospitality, giving you the opportunity to sharpen your skills while delivering the service that makes citizenM famous.

KEY RESPONSIBILITIES

• Making sure everyone gets a warm welcome as soon as they walk in.
• Helping guests at the self check-in kiosks (we have no reception desk).
• Preparing and serving hot and cold breakfast and meals.
• Brewing delicious coffee or mixing a signature cocktail.
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party.
• Maintaining the living room and the canteen clean, and arranging food displays for the following shift.
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills).
• Handling reservations in our property management system (PMS).
• Preparing society M meeting rooms where applicable.

CANDIDATE REQUIREMENTS

• A genuine touch: Treat all people as you would treat your best friends.
• A passionate attitude: Be collaborative and believe we are stronger working together.
• Optimistic and spread good vibes.
• A smart thinker: You like to find simpler, better and bolder ways to do things.
• Be curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet.
• You are open to other points of view and experiences that bring out the best in you.
• You create positive change.
• Fluent in English (other language abilities are also welcome).

Shift patterns: 7:00 am – 3:00 pm / 3:00 pm – 11:00 pm (minimum 22.5 hours).

Salary: £13.15 per hour (you will also be provided a meal & coffee during your shift break).

Dress code: You will be provided with CitizenM uniform and comfy shoes by On Running.