Volunteering Coordinator

ABOUT V&A EAST

V&A East is dedicated to creative opportunity and its power to bring change. Two free cultural destinations – V&A East Storehouse and Museum – will open up the V&A collection for all, celebrate making in all its forms and create new possibilities for everyone.

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK’s national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.

Our mission is to be recognised as the world’s leading museum of art, design and performance, and to enrich people’s lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience.

ABOUT THE ROLE

This is an opportunity for a dynamic and creative professional to help deliver a pioneering volunteering programme at V&A East. They will be responsible for coordinating a programme that sits across both sites, helping to involve and maintain positive relationships with our core and new audiences and facilitate engagement with our programme and collection.

They will work with colleagues across the organisation to help deliver a programme that super-serves volunteers, and holds community, storytelling and the sharing of mutually enriching experience at its core. V&A East is all about breaking the mould, and the Volunteering Team will approach this work stream with a flexible, proactive and responsive mindset.

V&A East places access and making people feel welcome at the top of its priorities. The Volunteering Coordinator will work closely with the V&A East Volunteering Manager and the Front of House team to supervise volunteers and collaboratively provide exceptional visitor experiences. They will understand the importance of inclusive practice and will ideally have experience of volunteering or working with local communities, particularly those who have not had much previous experience of museums or cultural institutions.

The Volunteering Coordinator will report to the Volunteering Manager, V&A East. They will be interested in community work and volunteering, and skilled at communicating with diverse audiences and coordinating complex work streams.

KEY RESPONSIBILITIES

• Organise volunteering shifts.
• Answer volunteers’ enquiries in person, by phone and email.
• Collaborate with the Operations team and Volunteer contacts to supervise volunteers across two buildings.
• Support with recruitment and on boarding of volunteers.
• Maintain accurate volunteer records on the volunteer database.
• Work closely with the Volunteering.
• Manager to communicate with our audiences and build relationships.
• Help with the monitoring and evaluation of the volunteering programme. There will be opportunities to learn about this.
• Regular working with the central Volunteering team, Volunteering team and volunteering leads across other V&A sites.

ESSENTIAL CRITERIA

• Experience in handling administrative tasks in any professional setting.
• Experience of organising events in any professional or community setting.
• Confident and clear communicator and enjoys supporting people.
• Exceptionally organised, proactive and able to prioritise, and attentive to feedback.
• Sensitivity to the complexities of engaging diverse audiences, especially volunteers.
• Understanding of inclusive practice and willing to learn.
• Shares our Values of Sustainability, Equity, Creativity, Collaboration & Generosity.
• Has an understanding of the local environment and target V&A East audience and lives in one of our local boroughs.
• Experience of volunteering would be beneficial.

Hours: 36 hours per week, including regular weekends, bank holidays and evenings.

Location: V&A East Storehouse and V&A East Museum.

If you would like more information about the role, you can attend our webinar on 27th November from 14:00 – 14:45 this will take place virtually on Microsoft Teams.

Join the webinar by using the following link: Join the meeting now

Meeting ID: 385 848 671 31

Pass code: bTD3di

We occasionally close vacancies early in the event we receive a high volume of applications, therefore, we recommend you apply early.