Retail Operations Assistant

ABOUT HOXTON STREET MONSTER SUPPLIES

Hoxton Street Monster Supplies (HSMS) is the only shop in the world to cater to the everyday needs of every imaginable kind of monster. We have been serving London’s monster population (and the occasional human) since 1818. In 2020 we ranked no. 25 in Time Out’s 100 Best Shops in London.

Co-founded by author Nick Hornby in 2010, our charity helps young people discover their confidence, imagination and potential through the power of their writing. The more the shop can grow, the more children’s stories we can bring to life.

KEY RESPONSIBILITIES

Operations Management

• Lead the day-to-day operations of our shop on Saturday
• Monitor results and performance, reporting to our Retail Manager
• Provide support to shop volunteers, including a brief and debrief as part of each session, priority tasks, new products and in-store offers
• Manage display by replenishing stock and experimenting with merchandising

Customer Service

• Deliver excellent customer experience
• Manage online orders including fulfilment, refunds and any enquiries

Volunteers

• Support and manage all Saturday shop volunteers, including elements of volunteer training where required
• Manage the volunteer rota and input into volunteer communications

Stock

• Regularly monitor stock levels of products, packing materials and consumables
• Follow up on deliveries and check-in merchandise
• Assist with the annual stock take and order packing materials and consumables

CANDIDATE REQUIREMENTS

Essential skills and knowledge

• Clear communication skills and a warm and professional approach to interacting with a wide variety of people
• Good organisation and attention to detail
• Personal motivation and drive, while working on your own
• Customer care or retail experience

Desirable experience

• Experience of retail marketing, sales, communications and promotion
• Experience of using Shopify, Vend or similar Electronic Point of Sales (EPoS) systems
• Experience of visual merchandising
• Experience of working with volunteer

To view the JD and application process, please click here –>Retail-Operations-Assistant-HSMS-Job-Pack-March-2025.pdf