Court Security Officer

ABOUT THE ROLE

To provide the highest attainable standards of security within the Central Criminal Court. The role includes conducting security patrols of the public galleries and/or working in any of the following areas: the gallery floors/corridors, the main entrance, the Lord Mayor’s entrance, and the underground car park. Routine activities include communicating with customers, contractor control, escorting, patrolling, x-ray machine operation and CCTV monitoring.

MAIN DUTIES & RESPONSIBILITIES

• To implement the directions of the Head of Security and any security-related standard operating procedures (SOP or policies related to security at the Central Criminal Court (including special events taking place at the complex) and be fully conversant with these
  SOP’s and policies.
• To undertake the following security-related tasks: front-line security at entrances, reception areas, vehicle access points and car park; CCTV monitoring duties in the Central Criminal Court; general administrative and reporting duties; physical site patrolling duties (internal & external); general escort duties; safety and emergency response duties within the building and its public spaces; contractor control; processing deliveries; X-ray machine operation; searching of people & vehicles; security duties at events & functions.
• Bring to the attention of the Security Management any matter which may have compromised the security of the Central Criminal Court Complex, including promptly reporting any complaints, feedback, incidents or conflicts.
• Whilst on duty security officers will greet and welcome court users in a positive manner. Ensuring members of the public are kept politely informed of up-to-date information about the cases; explaining the rules of the court and how they should behave whilst in the court.
• Retain emotional control when dealing with difficult or challenging customers. Remain calm, confident and in control, regardless of personal thoughts feelings and emotions.
• Maintain personal grooming and appearance to the highest possible standard and act in a manner which reflects the values of the City of London Corporation.
• Assist and support the CCC Events and Functions teams as required and as directed by the Security management Team.
• Maximise the proactive use of the equipment provided to enhance the security operation within the Central Criminal Court Complex and to ensure such equipment is fully functional, operated correctly and reported, when it becomes defective.
• Respond to any emergencies or incidents occurring at or near Central Criminal Court Complex and actively liaise with the emergency services as directed by the Security management.
• To act on the directions of Security Management and implement standard operating procedures & instructions in relation to fire-related incidents until the arrival of the Fire Brigade.
• Actively embrace constructive feedback related to career growth. Attend training and development courses enabling candidates to optimise skills to perform their job at the highest level.
• Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
• Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
• To be sufficiently proficient to undertake any other tasks allocated by the Head/Assistant Head of Security, including fully substituting for any other Security Officer in their absence.
• To undertake any other duties that may reasonably be requested appropriate to the grade.

CANDIDATE REQUIREMENTS

Please find below the qualifications, experience and technical skills required to undertake this post. Each criterion will be assessed at application (A), interview (I) or test (T) as indicated below.

Professional Qualifications / Relevant Education & Training

Essential

• Excellent interpersonal skills and confident in dealing with contentious issues (I).
• Level 1 or above English qualification. (A)
• Personal qualities of leadership, patience and tact (I and T).
• IT literate (Outlook, Word, Excel) (A, I and T).

Desirable

• Hold an SIA License/prepared to obtain an SIA license within the 6 months probationary period.
• Hold an NVQ in Security/Customer Care or equivalent.
• Hold a First Aid Certificate/prepared to obtain a First Aid Certificate within the first 12 months.
• Knowledge of Health & Safety Act, the Data Protection Act and the Disability Discrimination Act in relation to matters linked to a Security Officer role.

Experience Required

• Sound experience of working within a large security team, and ability to build positive working relationships. (A)
• Proven experience, skills and abilities to work on a daily basis, if required, in the security control room operating the closed-circuit television, or on the “Rapiscan” machine security checking all entrants to the building, or on the public galleries, providing an excellent customer service, (A).
• Sound experience of operating intruder and fire alarm systems. (A)
• Sound experience of undertaking different shift systems, as required, together with the ability to work flexibly. (A)
• Sound experience, skills and abilities to provide excellent levels of customer service within a busy and challenging environment in order to maintain high standards when delivering services. (A and I)
• Sound oral and written communication skills to be able to undertake the full range of duties required in a Security Officer role. (A and I)
• Proven ability to build strong relationships and work collaboratively within a team environment. (A) (I)
• Effective written communication skills including the ability to produce documentation such as incident reports and briefing notes. (A) (T)
• Skills and abilities to work accurately and quickly under pressure. (I and T)
• Proven ability to operate with a high degree of personal autonomy, including making decisions regarding issues experienced during the shift and activation of contingency and other standard operating procedures. (SOP) (A) (I)
• Skills and abilities to administer first aid to members of staff and public. (I and T)

Other Relevant Information
The post holder will be required to work Monday – Sundays (Rest days falling on Tuesdays and Wednesdays/ Wednesdays and Thursdays). Short notice changes of shift/start/end time may be necessary, and a flexible approach to your role and duties would be desirable.

To view the JD and application process, please click here –>Job Information Pack – Court Security Officer