Duty Catering Manager

ABOUT SADLER’S WELLS

Sadler’s Wells is a world-leading creative organisation, dedicated to presenting, producing and touring dance made today in all its forms. Sadler’s Wells commissions, presents and produces more dance than any other theatre in the world – from tango to hip hop, ballet to flamenco, Bollywood to cutting-edge contemporary dance.

With an innovative, year-round programme of performances and learning activities, this is the place where artists come together to create dance, and where we welcome everyone to experience dance and be inspired.

Our aim is to reflect and respond to the world through dance: enabling artists of all backgrounds to create dance that moves us and opens our minds; sharing those experiences with the widest possible audiences to enrich their lives and deepen their understanding of what it means to be human.

ABOUT THE ROLE

The Duty Catering Manager plays a crucial role in achieving the team’s objectives, taking an active role in the day-to-day running of the catering operations, across the bars, café and events, which includes managing staff, delivering outstanding customer service, and managing resources effectively to maximise profit.

We are looking for an outstanding Duty Catering Manager to join the team.

This role plays a crucial role in achieving the Catering team’s objectives, taking an active role in the day-to-day running of the catering operations, across the bars, café and events, which includes:

Managing staff, delivering outstanding customer service, and managing resources effectively to maximise profit.

MAIN RESPONSIBILITIES OF THE ROLE

• Manage the operation across the bars, café and events predominantly at Sadler’s Wells and the Peacock.
• Support the development and leadership of a high performing, motivated front of house catering team to ensure efficient day-to-day operations.
• Drive sales and streamline operations to maximise profit.
• Deliver organisation and department objectives by driving sales and motivating staff.
• Take a proactive, detailed approach to food safety and health and safety to ensure compliance.
• Support operations at other sites when required.
• Delivering excellent customer service whilst maximising profit.
• Developing and delivering on a training strategy, building a high performing team.
• Efficiently managing, recruiting and inducting staff.
• Stock management.
• Cashing up and cash management.
• Ensure cleanliness of all catering areas are maintained and Food Safety adhered to at all times.

Team management

• Manage the front of house catering teams, working closely with the management teams across all venues, ensuring cohesion, quality and efficiency.
• Recruit, induct, line manage and develop staff, establishing a high performing, motivated and commercially minded team.
• Training of the team, ensuring compliance, improved service levels and profitability.
• Absence management, ensuring relevant paperwork is completed.
• Complete weekly rotas in the absence of the Catering Manager.

Operations

• Smooth and efficient day-to-day operations ensuring system compliance.
• Promote high standards of service, conduct and professionalism in the team.
• Manage and oversee all aspects of ‘customer facing’ services delivered by the team.
• Ensure adequate resources are available for the areas of business you manage.
• Deliver an excellent level of customer service throughout the catering operations
• Ensure readiness for the service – product quality, service, presentation and stock levels.
• Work closely with other teams to ensure a cohesive solution focused on service.
• Deputise for Catering Manager as required.

Financial Management

• Contribute to financial targets of the team.
• Stock management – ordering, stock rotation, stock taking, wastage, etc.
• Till system management.
• Cashing up, re-floating, banking, safe checks, change order.
• Maximise profits by controlling staff cost and wastage.

Health and Safety, Food Safety

• Ensure H&S and Food Safety are adhered to to ensure compliance.
• Ensure all staff are trained and aware of all processes.
• Ensure cleanliness of all catering areas are maintained and all relevant records are completed and filed.
• Report any damages to equipment or building so repairs or replacement can be arranged.

Communication

• Work closely with the Events Team to develop positive relationships with clients.
• Work closely with other teams to develop positive result focused relationships.
• Monitor staff performance, set targets and provide regular feedback and reviews.

CANDIDATE REQUIREMENTS

You will have hospitality/food & beverage experience at a supervisory or managerial level, previous bar experience and experience of working on events.

You will have great attention to detail and be able to deal with matters proactively.

Essential Skills & Experience

• Strong manager with excellent people skills, able to manage and motivate a high performing team.
• Experience working in a busy bar environment and events.
• Ability to plan, organise and work to tight deadlines, with excellent attention to detail.
• Ability to juggle competing priorities with successful outcomes.
• A strong understanding of Food Safety and Health & Safety.
• Be able to work to high standards under pressure maintaining attention to detail.
• Level-headed, sensible, trustworthy and reliable.
• A passion for hospitality.
• Solution-focussed and proactive in problem solving.
• Must currently hold the right to work in the UK.
• Previous experience in a venue/visitor attraction organisation (desirable).
• Previous experience from multi-site units (desirable).

To view the full job description, please click here — > Sadler’s Wells – Duty Catering Manager – Job Description

This is an ongoing vacancy, Sadler’s Wells aims to contact candidates on an ad-hoc basis. Once a suitable candidate is appointed, this vacancy will close without further notice.