Senior Referral and Assessment Coach

ABOUT SETTLE

Settle is a charity that supports young adults as they leave the care system and move into their first home. We provide intensive one-to-one support addressing practical life skills, sustaining a tenancy and managing emotional wellbeing. Our preventative approach to homelessness helps care experienced young people to make long-lasting changes and thrive.

We’re looking to grow our delivery team with a brand new role that is responsible for processing the referrals we receive for the Settle Programme as well as holding assessment meetings as and when necessary.

The successful candidate will also be a Senior Settle Coach holding a reduced caseload and using their frontline skills to work one-to-one with care-experienced young people across London.

ABOUT THE ROLE

We are looking for a compassionate, experienced and collaborative individual, with the relevant skills to provide high quality support to a caseload of young people whilst developing the risk and assessment side of our work.

You will be thoughtful and comfortable with complexity and use curiosity to reach the best outcome for the young people we support.

You will be able to take different perspectives into account when considering risk and need and reflect on the impact that your own experience has on this. We are interested in someone who has a good grounding in a related frontline service.

MAIN RESPONSIBILITIES OF THE ROLE

Referrals

• You’ll be responsible for the management of our referrals inbox, responding to any queries or referral requests.
• In addition to our referrals inbox you will also be using our CRM system (InForm, built on
  Salesforce) to screen referrals, following up on any that need further information.
• You’ll lead on identifying any referrals for young people that require further assessment of their needs and take steps to understand these, ensuring our system is kept up to date with any new or emerging information.
• This role will require working closely with the programme management team to explore the suitability of referrals and the best ways we can support young people who have been referred.

Supporting young people

• You’ll deliver our programmes and work one-to-one with care-experienced young people across London.
• You’ll manage a caseload of young people and be a positive role model to those you’re supporting.
• Part of your role will be to further assess the needs of young people referred to Settle.
• This will include liaising with young people and other professionals to further understand the young person’s individual needs and what is happening for them to ensure that Settle is an appropriate service that can meet their needs.
• You’ll be comfortable having conversations around subjects that may be sensitive and demonstrate a level of professional curiosity in your work with young people

Working with delivery partners

• You’ll be working closely with our delivery partners to ensure the young people are getting the best support out there, for example liaising with social landlords or local debt advice charities.
• You will join contract meetings with or on behalf of the Programme Management team, to share reflections on yours and the team’s frontline work, as well as any successes and challenges from a contractual or operational view point.
• As the Senior Referrals and Assessment Coach you will also share best practice in quality referrals and work collaboratively with our Senior Partnerships Manager to improve the quality of referrals we receive.
• You will do this by feeding back any trends you are seeing across referrals and where necessary build on good relationships across our partnerships that prioritise young people’s needs.

Collecting crucial impact date and evidencing impact 

• You’ll be meticulous in ensuring you collect and report high quality data, understanding that this information is crucial to demonstrating our impact to funders and clients.
• You’ll ensure your notes and our databases are up to date with accurate information.
• You will act as an example of best practice in this area, supporting Settle Coaches to understand the importance of this.

Working collaboratively 

• You’ll work closely with the programme management team and Settle Coaches alongside the wider team to ensure you are learning from them and they are learning from your experiences.
• You’ll collaborate with others within your team and cross-organisationally in order to make decisions.
• You will contribute to an inclusive working environment for everyone.

Taking the lead and providing expertise

• We are a small but growing team and you’ll be ready and excited to take a lead on new projects and opportunities as they arise.
• You will support best practice at Settle by identifying needs of the young people referred to Settle and sharing your insight into what areas of support could be explored, highlighting any trends across referrals to help Settle to continue build our skills across the programme team to meet these needs.

CANDIDATE REQUIREMENTS

Essential 

• At least 2 years’ experience of support work e.g. support work or youth work.
• Experience of assessing and managing risk when supporting service users.
• Experience managing a caseload/delivering frontline work.
• Good knowledge of issues facing care experienced people.
• Experience of working with external organisations to support young people.
• Knowledge and experience of managing safeguarding concerns.
• Experience of supporting colleagues with the development of their practice skills.
• Complete an enhanced Disclosure and Barring Service (DBS) check.
• Provide five years of satisfactory references. At least one of which should detail your suitability to work with young people and another to be from your most recent employer.

Desirable

• Experience working for a charity.
• Experience of co-production with service users.
• Experience of offering housing/tenancy related support.
• Experience managing and screening referrals.

To view the full job description please click here – > Settle – Senior Referral Assessment Coach – JD & application process 2025

Start date:  January 2026

Hours: Full-time or 4 days per week

Interviews: Interviews will be held on w/c 8th December and 15th December.

Location: Hybrid working between our office in Tobacco Dock, delivering frontline work in communities across London and working from home

Contract: As this is a new role to the organisation, an initial 12 -month fixed term contract with the intention to extend