Partnerships Engagement Officer

ABOUT SETTLE

Settle is a charity that supports young adults as they leave the care system and move into their first home. We provide intensive one-to-one support addressing practical life skills, sustaining a tenancy and managing emotional wellbeing. Our preventative approach to homelessness helps care experienced young people to make long-lasting changes and thrive.

We’re looking to grow our delivery team with a brand new role that is responsible for processing the referrals we receive for the Settle Programme as well as holding assessment meetings as and when necessary.

The successful candidate will also be a Senior Settle Coach holding a reduced caseload and using their frontline skills to work one-to-one with care-experienced young people across London.

ABOUT THE ROLE

We are looking for a Partnerships Engagement Officer to join us at this exciting stage in Settle’s development. Over the next few years, we aim to significantly grow the number of young people we are working with while maintaining the quality and impact of our programme. The Partnerships Engagement Officer will join the Business Development Team, reporting to the Senior Partnerships Manager. You will be integral to helping us to grow our reach so that we can work with more care-experienced young people across London.

The successful candidate will nurture and strengthen our existing partnerships to maximise referral numbers. The core of the role will be to build strong formal and informal relationships with partners and increase awareness and a deeper understanding of Settle’s work. You will make regular in-person visits to Local Authority, Housing Association and charity referral partners across London to promote the Settle programme and ensure our offer is well understood and uptake is maximised. Ideally, you will spend some of your time working from partner offices.

Working with the Communications Team, the post-holder will take ownership of Settle’s partnership marketing and engagement and deliver engaging promotional content and materials. You will have relevant experience of marketing and engagement and will be adept at using a range of media such as email newsletters, websites, presentations, social media etc. to produce targeted, brand-aligned communications.

You will prepare regular reports for referral partners using our Salesforce based CRM system as well as by working across various internal teams to gather, interpret and present additional key information. You will therefore have a keen eye for detail and enjoy tracking trends and outcomes and producing accurate, informative and timely reports. The insight you gain from partner reporting will be invaluable in building a deep understanding of our partnerships and in supporting you to contribute to troubleshooting any issues such as dips in referral numbers.

Although the primary focus of the role will be on existing partnerships, the Partnerships Engagement Officer will also support the Senior Partnerships Manager and Head of Business Development in developing new referral partnerships and pathways. You might support with horizon-scanning, researching new prospective partners, networking and reaching out to explore opportunities as well as mobilising new partnerships, giving you a 360-degree overview of the partnership development cycle. As the role progresses, you may take on responsibility for leading some of our relationships with referral partners.

This is a new position at Settle and the post-holder will have the opportunity to shape the role as the organisation grows and scales. You will work in a supportive team environment towards shared goals, with regular 1:1s with your line manager to support your development and maintain work/life balance as well as achieving your objectives.

MAIN RESPONSIBILITIES OF THE ROLE

Partnership relationship management
The primary focus of your role will be to build and strengthen existing relationships with our keyreferral partners to support Settle to maximise the number of young people we are able to work with. You will maintain regular communication with Settle referral partners which include Local Authority Leaving Care Teams, Housing Support workers and other charities. This will include regular in-person visits within Greater London, delivering short presentations and facilitating discussions on the Settle Programme for teams of Personal Advisors, Social Workers and Team Managers. Your work with partners will strengthen our ability to find the right young people at the right time, and make our referral process as smooth as possible.

Marketing and communications
You will work with the Communications team to develop partnership-specific promotional materials and content. You’ll use a range of media, including email, social media, website etc, to promote Settle’s offer to existing and prospective partners. Working closely with both the communications and programme teams you will consider how to effectively engage both existing and new audiences and demonstrate impact through effective storytelling and data visualisation. You’ll provide regular updates on programme developments and our calendar of activities for young people in order to maximise participation.

Partnership reporting
You will be responsible for producing monthly, quarterly and annual reports to partners drawing on a range of quantitative and qualitative data. You will take the lead on gathering information from our CRM database and from the Programme Team and present this in a visually appealing format. You’ll work with Settle Coaches to write compelling case studies while remaining sensitive to young people’s privacy and agency. You will meet regularly with partners to provide updates on referral and engagement data.

Partnership mapping
You will support Settle to conduct stakeholder analyses for our key partnerships and ensure details are kept up to date. You will map teams and services available in each partnership area to streamline communications and ensure we are able to address issues and signpost young people quickly and efficiently. You will support the Business Development Team with mapping and building a range of informal “Third Sector” partnerships and informal relationships.

Learning and best practice
You will support the Programme and Partnership Teams to share learning and best practice across our partner network and to external audiences. You will also leverage your relationships with partners to address issues and solve problems as they arise. You will identify opportunities to platform Settle and enable colleagues to contribute to wider conversations on improving the care system. You will ensure that young people’s voices are represented at all levels.

Cross-team collaboration
You’ll work collaboratively with the Settle Programme team/Settle Coaches to ensure strong communication and information flows. You will ensure partnerships are working effectively and identify any opportunities to further develop and strengthen those relationships. You’ll also work closely with the wider Settle team, including senior leadership, to ensure you are learning from them and they are learning from your first-hand knowledge of our partners. You’ll collaborate with others in order to make decisions. You will contribute to an inclusive working environment for everyone.

New business
You will support the Senior Partnerships Manager and Head of Business Development to explore and build new and prospective referral pathways and partnerships. You will do this by researching prospective partners, triaging and highlighting opportunities to the team, networking, contributing to proposals and tenders, promoting Settle at external events and building relationships with potential partners.

Getting stuck in
We are a small but growing team and you’ll be ready and excited to get stuck into new projects and opportunities as they arise. You’ll be adaptive and innovative in your approach to partnership development and stretching yourself and developing your expertise. You will receive full support from your line manager and from the wider team in carrying out your responsibilities and to develop and work towards your personal career goals.

CANDIDATE REQUIREMENTS

Essential 

We are looking for a driven individual, with the relevant skills to support Settle in the next stage of our growth by directly contributing to partner satisfaction and retention. This role will play an essential part in helping Settle to scale the award-winning work our team is doing to support experienced young people moving on to independence. With some experience of working for or with local authorities, housing associations or charities, you enjoy working collaboratively to improve processes and widen access to opportunities in order to create better outcomes for young people. This role will suit someone who can work independently and appreciates variety in their work: one day you might enjoy a lively conversation with a group of social workers and another you will delve into the data to produce informative reports for partners.

About you:

• You have excellent verbal and written communication skills and are able to confidently adapt your approach to different audiences and effectively develop and influence external and internal relationships.
• You are a confident presenter, comfortable speaking to different sized groups.
• You’re an excellent relationship builder and able to establish and maintain strong relationships with key external and internal stakeholders.
• You want to use your skills to contribute towards providing the best possible care and support for young people.
• You are motivated by targets and will derive personal satisfaction by directly contributing to Settle’s success by generating and maximising referrals from our existing partners.
• You’re impact driven, understand the power of data and stories and know how to use them to support our work.
• You are self-reflective, continually looking for opportunities to learn and improve. You view feedback as a gift and use it to shape your practice.
• You have a strong work ethic, time management and organisational skills. You have the ability to meet deadlines while being flexible to changing priorities.
• You are dedicated to embedding equality, diversity and inclusion into all areas of your work.

To view the full job description please click here – >Partnerships_Engagement_Officer_JD

Start date:  April 2026 (or sooner).

Hours: Full-time or 4-5 days per week.

Location: Hybrid working between our new office in London Bridge, meeting with partners across greater London and working from home. You will spend regular time working from one or more of our local authority partner offices. Key Settle Partners are currently based in Barnet, Brent, Camden, Croydon, Hounslow, Hammersmith and Fulham, Hackney and Lambeth. A travelcard will be provided to cover the cost of the additional travel required by the role.