Programme Manager

ABOUT SETTLE

Settle is a charity that supports young adults as they leave the care system and move into their first home.

Working in partnership with local authorities and accommodation providers across London, we provide intensive one-to-one support, helping young people to develop the practical life skills they need to sustain their tenancies, manage their finances and take care of their emotional wellbeing.

Our preventative approach to homelessness helps care-experienced young people to lay stable and successful foundations and thrive.

Since our foundation in 2015, we’ve supported over 800 young people across London. 99% of the young people who completed the Settle programme were still in their accommodation one year later – an amazing result given the challenges faced by care-experienced young people.

We’re proud to have won the Care Leavers category award at the 2023 Children and Young People Now Awards.

ABOUT THE ROLE

We’re on the hunt for a Programme Manager to join us at this exciting stage of Settle’s development. Over the next few years, we hope to grow the number of young people we are working with and develop new services to support young people with a range of support needs.

The Programme Manager will report to our COO. You’ll be managing a team of Settle Coaches working on the frontline, delivering one-to-one sessions with care-experienced young people across London.

You’ll use your skills to ensure that the Settle Programme is the best it can be, coach our frontline teams and ensure high quality delivery is maintained for the young people we work with.

You will work with our COO and wider Programme Management team to deliver and develop our safeguarding practice and ensure that the frontline perspective and young people’s experiences are embedded across the organisation.

You’ll manage existing referral partnerships and help develop new partnerships as and when needed, as well as share best practice with the partners you manage. You will also have the opportunity to be involved in strategic projects across the organisation.

MAIN RESPONSIBILITIES OF THE ROLE

(For a complete list of responsibilities, please read the attached Job Description)

Delivery high quality work

• Support your team to deliver high quality support to the young people we work with through supervision, coaching and other means, with a focus on performance and professional development.
• Be the first to respond to challenges your team is facing with the systems we operate in.
• Respond to safeguarding concerns in a compassionate and timely manner, highlighting concerns to the Deputy or Designated Safeguarding Lead in a timely manner.
• Attend monthly clinical supervision to provide support and to help you develop your safeguarding practice.
• Champion Settle’s safeguarding practice within your team and across the organisation, to ensure that everyone has developed a robust understanding of the way we work.

Manage your team to bring out the very best in them

• Form part of the Programme Management team to develop the delivery team’s strategic vision and provide leadership to the delivery team.
• Provide effective leadership and line management to a team of up to 4 Settle Coaches with potential to line manage others as the team grows.
• Showcase inspiring behaviours that develop, coach and motivate team members to achieve and exceed objectives and targets.
• Foster a culture of learning, collaboration and excellence within your team.

Support the programme management team to ensure our services run efficiently

• Work closely with the Senior Programme Manager to support your team to deliver high quality support to the young people we work with by implementing our quality assurance framework.
• When required lead on running an effective recruitment process and raise team-based concerns in a timely manner to ensure that service delivery is not impacted.
• Support with the group supervision schedule by delivering group supervision to your team, researching ways to ensure this space is productive and effective for the Settle Coaches.
• When needed, review the content and offer of our programmes, suggesting and implementing necessary changes.

WHAT WE’RE LOOKING FOR

• You care about providing the very best support for the young people we work with.
• You have a coaching approach within your line management style and are skilled in empowering others to achieve their goals.
• You have a strong work ethic, are flexible to changing priorities and are able to manage conflicting deadlines.
• You’re a strategic thinker with excellent analytical and decision-making skills, and the ability to make defensible decisions in situations of time pressure and / or incomplete information.
• You are able to hold the need to be reactive to emerging needs alongside the bigger picture.
• You’re an excellent relationship builder and able to build strong relationships with key external and internal stakeholders.
• You’re impact driven, understand the power of data and stories and know how to use them to support our work.
• You have a reflective and open approach to work, open to feedback and keen to put learning into action.
• You have excellent verbal, presentation and written communications skills.
• You are dedicated to embedding equality, diversity and inclusion into all areas of your work.

CANDIDATE REQUIREMENTS

• At least 2 years’ experience of frontline work e.g. support work or youth work (essential).
• At least 1 years’ experience of managing people (essential).
• Knowledge and understanding of safeguarding including experience of managing safeguarding concerns and supporting others to do this too (essential).
• Good knowledge of issues facing care-experienced people (essential).
• Experience of successfully managing relationships with external stakeholders (essential).
• Experience of leading projects or areas of work from start to finish (essential).
• Experience of using a CRM or similar database system for reporting purposes (essential).
• Experience of working with Local Authorities (desirable).
• Trained coach or good understanding of how to apply coaching practices to line management (desirable).
• Complete an enhanced Disclosure and Barring Service (DBS) check (essential).
• Provide five years of satisfactory references. (At least one of which should be from your most recent employer and someone who can comment on your suitability to work with children and young people) (essential).

Please note that care-experienced applicants who meet the essential criteria will be guaranteed an interview.

To view the full job description please click here – > Settle – Programme Manager -Job_Description

Start Date: May 2026

Location: Hybrid working between our office in London Bridge and working from home