At a glance
- City St George's, University of London
- Employer
- £30,378 - £31,236
- Salary
- 19/04/2026
- Closing date
- Permanent
- Contract
- 40
- Hours
ABOUT BETTER SPACE
The position will work with the Community Team to manage inbound events and membership enquiries, coordinate tours and be involved in supporting the running of events for members and for external clients using the space.
This role will work with the Community Manager on marketing content for the newsletter, social media and blog contributions as well as being involved in event planning and support for members and for external clients using the space.
This is an exciting role which offers the post holder the opportunity to develop and influence the outputs of an important and innovative initiative which will support local economic recovery and deliver social value to City St Georges’s broader community.
ABOUT THE ROLE
The role will act as the first point of contact for existing and potential Better Space members by being based
on the reception and responding to initial enquiries in person or via email.
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Greeting guests and informing members of guest arrival
- Ensure the space runs smoothly and is fully operational
- Work with the Better Space community and act as a ‘voice’ for them to help improve the space and services
- Bring forward ideas for events and activities to develop community engagement
- Identify and execute opportunities to connect members with each other.
- Assist members to use the coworking software to book/reserve desks and meeting rooms
- Update communication channels with useful information
- Support onboarding for new members and request feedback from leaving members
- Manage access card and locker key distribution
- Accept packages and sort mail
- Keep kitchen area stocked with essentials
MAIN RESPONSIBILITIES OF THE ROLE
Team
- Support the team, including service partners, to ensure they have the resources, support and advice needed to deliver a consistently excellent service that meets our customers’ needs and supports a one team approach.
- Ensure appropriate, clear communication lines are established and maintained.
CANDIDATE REQUIREMENTS
Essential criteria
- A good working knowledge of community management pertaining to space and programmes i.e. coworking spaces or accelerator programmes
- Proven experience in customer service and adding value to customers, preferably in a co-working environment
- Proven experience of marketing and promotional activities that use digital, social media and other channels
- Good networking skills with a strong ability to ability to build and nurture communities and opportunities
- Effective organisational and planning skills, demonstrated by a proven ability to successfully initiate, manage and complete projects
- Excellent communication skills, including written and verbal (including regular presenting)
- Confidence to represent and promote Better Space both internally and externally
- High attention to detail when handling data and developing communication material
- An understanding of the requirement to seek to improve equality, diversity, and inclusion in line with the University’s Equality Act obligations and the public sector equality duty