Duty Operations Assistant Apprentice (Community Properties)

ABOUT PEABODY

Since 1862, Peabody have been helping people and communities by providing affordable housing and programmes that support wellbeing and people of all ages.

A Peabody role is more than just a job – it’s a rewarding career where you’ll gain valuable experience and grow.

We believe in building communities, not just homes, and our colleagues are at the heart of that mission. Whether they’re supporting residents, maintaining estates or delivering vital services, every role makes a difference.

At Peabody, you’ll be part of a team that values kindness, diversity and collaboration. You’ll have access to flexible working, generous benefits and real opportunities to grow your career while making a meaningful impact.

ABOUT THE ROLE

This is a 15-month Level 2 Facilities Services Operative apprenticeship with Peabody, supporting the day-to-day operations of community centers and resident spaces across Hackney and Brent.

Key responsibilities include customer service, administration, facilities support, health and safety checks, and event support.

Coached and line managed by the Community Properties Leads for Brent and Hackney, you will play a key role in ensuring the safe and successful operation of community facilities in your region. You will help to ensure our community centres are animated, inclusive spaces offering a range of services and activities that are easily accessed and valued by local people.

Working with all Community Properties colleagues and under the direction of Community Properties Managers and Community Properties Leads for your designated sites. You will play a key role in supporting the smooth and efficient operation of Community Centres. The apprenticeship will provide you with a structured learning path to gain practical experience across various administrative functions while building essential skills in organisation, communication, Health and Safety and project coordination.

Under the guidance of experienced team members, you will assist with day-to-day Operational tasks, Health and Safety, Compliance and customer service, contributing to the overall productivity of the Community Properties. Comfortable communicating effectively with residents and the wider community, you will be passionate about supporting community activities and services to improve people’s quality of life.

Passionate about community engagement you will connect with residents, community groups and external stakeholders. You will support local initiatives and projects that are beneficial for residents through community spaces; being first point of contact in community centres, sign posting to correct services and supporting residents with successful delivery of their activities and services.

Organised and diligent, you will keep a close eye on all aspects of the day-to-day activity making sure that our spaces are clean, safe, and welcoming for all who use them. You will be a friendly face while fulfilling front of house reception duties, you will provide administrative support; including taking bookings, processing invoices, and purchasing requests, you will carry out basic compliance functions, set up rooms, and report repairs & cleaning where required.

This is a mobile role. Whilst you will usually be situated at a single site, you may be required to work at any community facility.

KEY DUTIES AND RESPONSIBILITIES

• Support the Community Properties Team in achieving its mission and Peabody’s strategic goals.
• Process bookings and payments for community buildings and respond to community properties related inquiries from both internal and external contacts.
• Assist with opening and closing buildings, set up and take down for bookings.
• Daily, weekly and monthly H&S checks in community buildings.
• Respond to enquiries from colleagues and suppliers, providing consistent support alongside team members.
• Ensure the accurate handling and protection of data, maintaining high standards of quality and compliance.
• Process purchase orders and invoices for suppliers and contractors using in-house systems.
• Promote and support diversity, health, and wellbeing initiatives.
• Encourage a culture of continuous professional development and growth within Peabody.
• Maintain personal skills and knowledge relevant to the role.
• Uphold Peabody’s policies, including those on Equality, Diversity, and Safeguarding.
• Provide administrative support to the community properties team by timetabling activities and managing booking requests, updating databases, ordering consumables, liaising with suppliers; collating customer feedback, coordinating diaries; attending meetings and taking minutes; compiling reports and keeping accurate records.
• Provide a welcoming and responsive reception service as the first point of contact to all visitors at community spaces.
• Provide excellent customer service to customers and colleagues; responding to incoming calls and emails politely and efficiently to ensure that queries are dealt with effectively.
• Carry out routine and regular visible checks, fire alarm tests, emergency lighting tests and health and safety inspections to ensure the safety, cleanliness, and effective operation of community spaces; ensure appropriate reporting of any issues or problems observed around the building.
• Update and maintain customer records and data systems in accordance with data protection regulations.
• Participate in relevant projects taking place within community spaces where required.
• Work flexibly across multiple sites including availability to work some evenings and weekends to fit with the needs of the business.
• Complete case studies and produce a monthly narrative to support KPI reporting.
• Gather and maintain evidence to demonstrate KPI achievement.
• Monitor KPIs to ensure accurate performance tracking and identify areas for improvement.
• Carry out tasks in accordance with the cleaning schedule, ensuring that both day-to-day duties and periodic cleaning are timely and completed to an appropriate standard.
• Adhere to policies and procedures so that consistent and standard practice is achieved across the organisation.
• Attend and successfully complete any in-house and external role-based training as required.
• You may be required to undertake specific Health and Safety roles such as Fire.

CANDIDATE REQUIREMENTS

• Level 2 qualifications (equivalent to 5 GCSEs Grade 4/C or above including Maths and English)
• Strong communication skills and proficiency in MS Office and Outlook.
• High attention to detail with a problem-solving approach.
• Ability to work flexibly, under pressure, and meet tight deadlines.
• Understanding of GDPR requirements and commitment to confidentiality.
• Awareness of equal opportunities and support for Peabody’s Equal Opportunities Policy.
• Demonstrable experience in a similar role, or in an administrative position is desirable but not essential.
• Strong organizational skills and the ability to effectively prioritise work.
• Great interpersonal skills with the ability to communicate effectively with customers, colleagues and stakeholders.
• An understanding of the importance of confidentiality and data protection.
• Proficient level of IT literacy in Microsoft Office and confident to work with different data.
• This role will require an enhanced DBS check.
• You’ve lived in the UK, EEA, Switzerland, or Gibraltar for the last 3 years (you’ll need to show proof).
• You don’t already have a qualification at the same level or higher in this subject.
• You’ll be 18 or older when the apprenticeship starts.

To view the full job description, please click here – > Peabody – Duty Operations Assistant Apprentice – JD

Hours: Mon to Fri 9am-5pm, 3pm-11pm , Sat to Sun 9am-5pm (shifts) (Please note that occasional evening and weekend flexibility may be required).

Location: This is a community based role you will need to be able to get to our hubs in Hackney and Brent.

APPLICATION INSTRUCTIONS

Please consider the Job Description and the Personal Specification when applying.

TO APPLY, PLEASE UPLOAD YOUR (up-to-date) CV ALONG WITH A BRIEF STATEMENT OUTLINING WHY YOU ARE APPLYING FOR THE ROLE AND THE KNOWLEDGE, SKILLS, AND EXPERIENCE THAT MAKES YOU SUITABLE FOR THIS POSITION. PLEASE ENSURE THAT YOUR CV CONTAINS THE FOLLOWING INFORMATION.

1. Personal Profile (Ensure this section is tailored to the specific role you are applying for)
2. Employment History (List in reverse chronological order, starting with your most recent role)
3. Education, Training, and Qualifications (List in reverse chronological order, starting with the most recent, and including secondary school education)