Floor Manager

ABOUT V&A EAST

The V&A is a family of museums dedicated to the power of creativity. Our mission is to champion design and creativity in all its forms, advance cultural knowledge, and inspire makers, creators and innovators everywhere.

We share a 5,000-year-old story of creativity through exhibitions, events, educational programmes, digital experiences, conservation, research, and an ever-evolving national collection of over 2.8m objects spanning every creative discipline.

V&A East is dedicated to creative opportunity and its power to bring change. Two free cultural destinations – V&A East Storehouse and Museum – open up the V&A collection for all, celebrate making in all its forms and create new possibilities for everyone.

ABOUT THE ROLE

We’re looking for exceptional Floor Managers to join V&A East and play a pivotal role in delivering welcoming, safe and inspiring visitor experiences across our new cultural destinations in East London. Reporting to the Senior Operations Manager at either V&A East Storehouse or Museum, you’ll lead our front-of-house teams, oversee day-to-day operations, and help establish V&A East as a world-class cultural hub.

This is an exciting opportunity for an experienced people manager who thrives in fast-paced public environments and is passionate about creating outstanding experiences for visitors, staff and volunteers alike.

We have fixed-term, permanent, full-time and part-time Floor Manager vacancies available at V&A East Storehouse and V&A East Museum. Please note that while the role will be primarily based at one location, you may be asked to work across V&A East Museum and Storehouse.

KEY DUTIES AND RESPONSIBILITIES

• Lead the day-to-day front of house operation to ensure that procedures are followed, keeping our staff, visitors and collection safe.
• Line manage, motivate and develop a team of front of house assistants, who will provide the primary visitor welcome across the building.
• Carry out security patrols, lead incident and emergency response procedures, and act as a responsible person for daytime front of house security in the building.
• Duty Management of team responsibilities and rosters; ensuring the safe delivery of an outstanding visitor experience
• Ensure that V&A East’s values are woven through the entirety of our visitor experience approach.
• Work collaboratively with colleagues across the building to ensure that teams are empowered to achieve and exceed relevant KPIs, including for commercial activity such as retail and catering.
• Work closely with colleagues from the collections, care & access team, as well as the health, safety & security teams to ensure that our buildings and collections are safe and accessible.
• Work collaboratively with the volunteering team to support volunteers at V&A East Museum.
• Support the Senior Operations Manager in the delivery of wider strategic objectives.

CANDIDATE REQUIREMENTS

• Experience motivating and managing front of house teams and enjoys supporting their development.
• Understands the relationship between high performing teams and operational success.
• Proven experience in operational management of complex public facing buildings and working in fast-paced environments.
• Works collaboratively across multiple teams – understands the complexities of stakeholder management.
• Confident and clear communicator.
• Can manage multiple work streams and is a skilled, diplomatic problem solver.
• Exceptionally organised, proactive and able to prioritise.
• Experience and knowledge of health & safety regulations and compliance.
• Willing to learn – there will be a range of training, including SIA training.
• Experience in retail and/or hospitality – understands how strong visitor engagement drives commercial success.
• Shares our Values of Sustainability, Equity, Creativity, Collaboration & Generosity.
• Understands V&A East’s vision, the local environment, target audience, and preferably lives in one of our local boroughs (Hackney, Newham, Tower Hamlets, Waltham Forest).
• Desirable: Experience of commercial operations and taking a new site or project from pre-opening through to business as usual.
• We are looking for someone with transferable skills and not necessarily someone with a conventional museum background.

APPLICATION INSTRUCTIONS

Please consider the job description and the personal specification when applying.

TO APPLY, PLEASE UPLOAD YOUR (up-to-date) CV, ALONG WITH A BRIEF STATEMENT OUTLINING WHY YOU ARE APPLYING FOR THE ROLE, THE KNOWLEDGE, SKILLS, AND EXPERIENCE THAT MAKES YOU SUITABLE FOR THIS POSITION. THIS WILL PLAY A IMPORTANT PART OF YOUR APPLICATION.

PLEASE ENSURE THAT YOUR CV CONTAINS THE FOLLOWING INFORMATION.

1. Personal Profile (Ensure this section is tailored to the specific role you are applying for)
2. Employment History (List in reverse chronological order, starting with your most recent role)
3. Education, Training, and Qualifications (List in reverse chronological order, starting with the most recent, and including secondary school education)

Interview/Assessment days: w/c 10th August 2026

Expected start day: w/c 14 September 2026

Location: V&A East, Museum or Storehouse

Contract: Permanent and fixed-term contract available.

Hours: Full time (36 hours) and part time available.

Work pattern: Working hours will vary. Rolling 6-week rota, including some weekends, bank holidays and events