Ground Security Supervisor

ABOUT CIS SECURITY

CIS is an independently owned business providing professional security solutions across the UK and Ireland.

Founded in 1969 by two former Police Officers, CIS Security Limited operated as a Commercial Investigation Specialist, advising clients on matters relating to best security practices, loss prevention and investigation services.

CIS Security is now a pioneering professional security solutions company with a strong management structure and a trusted reputation amongst discerning customers.

We have grown through referrals, recommendations, and service solutions that truly impress our customers and colleagues.

ABOUT THE ROLE

CIS have an exciting opportunity for a Ground Security Supervisor, who will be responsible for providing exceptional leadership and direction to the Security Teams, supporting the safe and effective operation of the park 24 hours a day, 7 days a week.

The role provides clear and timely communication on key operational and customer service matters and ensures guests and staff are always protected.

The LLDC East Bank is a major development within Queen Elizabeth Olympic Park, bringing together cultural, educational, commercial and community organisations.

The area provides a busy and varied environment, requiring a professional security operation to support staff, visitors, contractors and the wider park community.

KEY DUTIES AND RESPONSIBILITIES

• Brief ground officers correctly so they can effectively carry out their daily duties.
• Manage officer allocation during operating hours and events, including break relief.
• Ensure all incidents are managed effectively through to completion and are correctly logged.
• Ensure enforcement of park rules, by-laws and Parking Enforcement requirements.
• Complete and check all reports.
• Ensure life-safety equipment and other security equipment is in working order and ready for use.
• Complete weekly and monthly audits.
• Maintain standards of dress, safety and presentation across the QEOP Security Team.
• Manage staff misconduct matters and monitor staff time and attendance.
• Provide day-to-day management and supervision of ground officers.
• Ensure ground officers complete patrol routes and check all required equipment and locations in line with patrol routes, intelligence and briefings.
• Review the performance and quality of ground staff monthly to maintain high performance standards.
• Provide continued training and coaching to ground staff to enhance performance and provide job enrichment.
• Be fully conversant with the methods of working for all equipment and ensure standards are appropriate for the property.
• Assist with the recruitment process for new staff.
• Ensure all staff receive the required level of supervision.
• Conduct and monitor 3/6-month reviews and annual appraisals.
• Ensure staff are site trained and have signed the Assignment and Procedure Instructions.
• Ensure updated Assignment and Procedure Instructions are followed and raise corrective actions where they are not.
• Ensure contractual requirements are fulfilled and escalate issues or concerns to the Security Team Manager.
• Handle day-to-day enquiries relating to the security operation of the park.
• Show initiative and respond proactively to operational requirements.
• Carry out any other reasonable request from the Management Team.

CANDIDATE REQUIREMENTS

• Valid SIA Door Supervisor Licence.
• Valid SIA CCTV Licence is desirable.
• A full driving licence is desirable.
• Security industry experience is required, with an understanding of licensing, events, public spaces and corporate environments.
• Ability to contribute to a team and work effectively using your own initiative.
• Able to communicate clearly and effectively at all levels within the organisation.
• Complete working knowledge of all relevant systems, processes and procedures.
• Experience in managing people and challenging situations.
• Skilled negotiator with the ability to resolve issues.
• Decisive and assertive decision makers, able to prioritise actions and achieve required results.
• Excellent report-writing and analytical skills, with strong attention to detail.
• Excellent organisational and time management skills.
• Positive attitude towards dealing with people and taking on challenges.
• Understanding of large mass participation events would be an advantage.
• Be confident you can undertake 100% of all specific duties
• Be able to provide all the documentation and vetting information requested.

APPLICATION INSTRUCTIONS

TO APPLY, PLEASE UPLOAD YOUR (up-to-date) CV ALONG WITH A BRIEF STATEMENT OUTLINING WHY YOU’RE APPLYING FOR THE ROLE AND WHAT MAKES YOU SUITABLE FOR THIS POSITION.

PLEASE ENSURE THAT YOUR CV CONTAINS THE FOLLOWING INFORMATION.

1. Personal Profile (Ensure this section is tailored to the specific role you are applying for)
2. Employment History (List in reverse chronological order, starting with your most recent role)
3. Education, Training, and Qualifications (List in reverse chronological order, starting with the most recent, and including secondary school education)

Please note that successful applicants will be required to provide a full, checkable 5-year employment history through the HMRC website/app.

You will also be required to complete an online application and pass the vetting process to be considered for this role.

Location: East London

Hours: Average 42 hours per week

Shifts: 4 On 4 Off – Days & Nights

Closing date: This is an ongoing vacancy, the employer will aim to contact candidates on an ad-hoc basis.

Once a suitable candidate is appointed, this vacancy will close without further notice.