Marketing Officer

ABOUT SHOREDITCH TOWN HALL

One of the grandest former civic buildings in London with a rich and varied history, Shoreditch Town Hall has established itself in the last decade as a leading cultural venue, live events space and community destination.

Our landmark Grade II listed building houses spaces which range from an expansive and versatile 750 seat auditorium, The assembly Hall, to a flexible warren of spaces in our basement, The Ditch.

Shoreditch Town Hall’s core team is a tight knit, dedicated and multi-skilled group of 13 who are supported by around 50 casual staff and a loyal and highly skilled Board of Trustees.

No day is ever the same at Shoreditch Town Hall, ensuring a vibrant and stimulating working environment that challenges and rewards in equal measure.

2026 promises to be an exciting year with our world-class curated cultural programme including our annual Summer in the Ditch queer cabaret and celebrations around our 160th anniversary, as well as the return of several high profile events such as SXSW London and KIN’s Christmas Party season.

Shoreditch Town Hall is a fully independent charitable trust (no. 1069617) and does not receive any regular or revenue funding.

ABOUT THE ROLE

The Marketing Officer is a full-time role at the heart of Shoreditch Town Hall’s marketing and communications activity.

Working closely with the Head of Marketing & Communications, the post holder will support the delivery of our marketing and communications strategy, while taking responsibility for key day-to-day marketing, digital, audience development and Box Office activity.

We’re looking for a friendly, motivated and creative individual with great communication skills, an eagerness to learn and a passion for our work.

This is a varied, hands-on role spanning campaign delivery, social media and digital content, website management, press and PR, audience development and Box Office, offering the opportunity to work closely with artists, visiting companies and partners and make a significant contribution to Shoreditch Town Hall.

With exposure to a broad range of marketing and communications activity and the opportunity to take real ownership of campaigns and projects, the role offers plenty of scope to develop your skills, build experience and grow as a marketing professional.

KEY DUTIES AND RESPONSIBILITIES

Artistic Programme

• To play an active role in the development of innovative and effective marketing and communications campaigns for a range of production and live performance activity across Shoreditch Town Hall’s artistic programme.
• To provide centralised press, marketing and communications support for all activity part of the artistic programme, liaising with partners as necessary.
• To work with the Head of Marketing & Communications to ensure that all campaigns are delivered, monitored and evaluated to an exceptional standard, liaising with members of the team as necessary.
• To cultivate relationships with local community groups and organisations, including but not limited to local schools, groups and businesses.
• Actively engage in community outreach efforts by attending local events, workshops, fairs and other similar activities to gather insight and foster connections.
• To lead on marketing campaigns were directed by the Head of Marketing & Communications.
• To actively work with artists, companies, arts organisations, co-presenters, co-commissioners, independent producers and so on, in regards to the development of show-specific marketing and communications campaigns, ensuring that such collaborators and partners receive the best possible experience and excellent level of service and care at the Town Hall.
• To support the Head of Marketing & Communications on the in-house design of print and marketing resources for selected artistic activity as well as on the creation of specific marketing content such as social media assets, vox pops, video trailers, and so on.
• To develop and maintain relationships with other organisations by identifying reciprocal marketing opportunities.
• To coordinate and develop local and national distribution of print as appropriate.
• To support the Head of Marketing & Communications on the implementation of advertising campaigns and media partnerships.
• To work with the Visitor Experience & Operations Manager to ensure all internal and external marketing and information displays are maintained effectively and in accordance with marketing plans.
• To work proactively with the Head of Marketing & Communications and Visitor Experience & Operations Manager with promotions and other activities that utilise the Casual Staff team, including exit flyering, post-show surveys and questionnaires etc.

Digital

• To take responsibility for the ongoing management of the Town Hall’s website (with support from the Head of Marketing & Communications), ensuring accuracy and quality at all times.
• To lead on the content, scheduling and management of all social media activity.
• To support the creation and implementation of regular digital content in support of specific marketing and communications campaigns, including digital mailings and blog posts.
• To work closely with the Head of Marketing & Communications on the strategic development of the Town Hall’s digital and new media platforms, alongside the continued day-to-day management of these areas.
• To lead on increasing access provision across all of the Town Hall’s marketing and communications channels.

Press & PR

• To work with the Head of Marketing & Communications and the Town Hall’s external Press & PR Consultants on all press and communications strategies relating to Shoreditch Town Hall, liaising with the CEO as appropriate, and ensuring that maximum coverage of the Town Hall’s artistic programme, event hire facilities and general news is achieved at all times.
• To support the Head of Marketing & Communications on the compilation, drafting and proofing of press releases and announcements.
• To ensure clear and consistent communication of the Town Hall’s brand at all times.
• To work with visiting companies, the Head of Marketing & Communications and/or the Town Hall’s external Press & PR Consultants to coordinate interviews, press photo shoots, press briefings and events, backstage and building tours, and other special events.
• To coordinate the allocation of press ticket requests.
• To monitor press coverage and record cuttings as appropriate.
• To coordinate show and event listings across relevant external websites and platforms, identifying appropriate opportunities and ensuring listings are accurate and consistent.

CANDIDATE REQUIREMENTS

Essential

• Good knowledge of and interest in the performing arts sector and wider London arts and cultural scene.
• Demonstrable experience of implementing successful marketing campaigns within the context of the wider arts and cultural sector.
• A proven track record of delivering successful marketing activity across all marketing channels including social media, email and in print.
• A high standard of written and verbal English.
• Demonstrable copywriting, editing and proof-reading skills.
• Strong numeracy skills and an ability to interpret data to inform campaigns
• Great customer service and general communication skills.
• A systematic and creative approach to problem solving, with a can do attitude.
• Excellent organisation and time management skills.
• Teamwork skills as well as the ability to work independently.
• Strong ability with all Microsoft Office programmes.

Desirable

• Experience of using Spektrix box office system.
• Experience of using Adobe Creative Suite (including Photoshop and InDesign).
• Experience of using Dotdigital email marketing tool.
• Experience of using WordPress website content management system.
• An interest in and an eye for design.
• Experience of monitoring and updating budgets.
• Experience and/or knowledge of the local area and its community and cultural scene.

APPLICATION INSTRUCTIONS

TO APPLY, PLEASE UPLOAD YOUR (up-to-date) CV ALONG WITH A COVER LETTER
(no more than 2 pages) OUTLINING YOUR INTEREST IN, AND SUITABILITY FOR THE ROLE. PLEASE CONSIDER THE JOB DESCRIPTION AND PERSONAL SPECIFICATION WHEN COMPLETING.

Please ensure that your CV contains the following information.

1. Personal Profile (Ensure this section is tailored to the specific role you are applying for)
2. Employment History (List in reverse chronological order, starting with your most recent role)
3. Education, Training, and Qualifications (List in reverse chronological order, starting with the most recent, and including secondary school education)

Once your CV and cover letter have been reviewed, you will be pre-screened and asked to complete the Additional Details form, which will be sent after pre-screening.

Location: Shoreditch Town Hall, 380 Old Street, London, EC1V 9LT. Some remote work is possible.

Hours: Full Time (37.5 hours per week to include evenings, weekends and Bank Holidays where necessary)

Interviews: Thursday 10th September