Operations Officer

ABOUT THE EAST LONDON MOSQUE TRUST

The East London Mosque & London Muslim Centre is one of the UK’s most prominent and dynamic Islamic institutions, serving London’s largest and most diverse Muslim community since 1910.

Our institution offers world -class prayer facilities, educational programmes, including two Ofsted -rated ‘Good’ schools and an evening supplementary school, comprehensive social welfare services and outreach.

We also provide a dedicated hub to support the needs of women through the Maryam Centre. Anchored by our guiding mission to Serve, Educate, Inspire, we continuously strengthen our impact through community engagement, interfaith partnership, and innovative initiatives.

ABOUT THE ROLE

The Operations Officer will play a key role in supporting the effective delivery of events, venue hire, reception, and security services across the East London Mosque and London Muslim Centre.

Working within a high profile, high footfall environment, the post holder will help ensure that all operational activities are delivered to a high standard, safely, efficiently, and in line with organisational values.

A core focus of the role is the planning, coordination, and delivery of events and bookings, alongside responsibility for maintaining high -quality frontline reception services and supporting a safe and secure environment for worshippers, visitors, hirers, staff, and volunteers.

MAIN RESPONSIBILITIES OF THE ROLE

• Reception and Customer Service: Provide a welcoming and professional reception service, handling enquiries, calls, emails, visitors, post and deliveries.
• Events, Nikah and Bookings: Manage enquiries and bookings, provide clear guidance, and support customers with venue viewings and booking requirements.
• Event Operations: Support the smooth and safe delivery of events, including staffing, room changes, crowd management and dealing with operational issues.
• Facilities and Equipment: Ensure rooms and event spaces are clean, safe and ready for use, with equipment checked, set up and stored correctly.
• Resources and Venue Development: Support effective use of staff, equipment and facilities, while helping improve services, promote venue hire and increase bookings.

CANDIDATE REQUIREMENTS

Essential

• Minimum 2 years of experience in a similar role, including frontline service management.
• Good level of experience handling incidents, problems, and complaints.
• An understanding of effective personnel management, management of staff, and promotion of employee wellbeing so they are effective and motivated.
• Able to provide management and stakeholder s with effective reports, presentations, emails, etc.
• Proficient in use of computers for word -processing, email, internet, etc.
• Good command of English, both written and verbal.
• Good organisational skills.
• Proven negotiation skills, with the ability to liaise and consult effectively with a range of individuals and agencies, including coordination of diverse interests (desirable).
• Experience of working with Muslim, other faith and BME communities (desirable).

Personal Qualities

• Self-motivated, reliable and able to work on own initiative.
• Able to work under pressure to meet deadlines and manage conflicting demands.
• Able to work as a member of a team.
• Able to maintain and develop good working relationships with other bodies and organisations.

Education & Training

• Qualified to degree level or equivalent (desirable).

Other

• Must be a permanent resident in the UK without restriction on employment.
• Able to work flexibly, including evening, weekends and public holidays.

Candidates must demonstrate evidence of all the essential criteria in the application form and interview.

To view the job description and a full list of responsibilities, please click here – > East London Mosque Trust – Operations Officer JD – Part Time

Salary: £26,918 – £28,569 per annum. Part Time, Pro rated (ELMT scale D2–D6) for up to 20 hours per week

Hours: Up to 20 hours a week, hours will be decided based upon the availability of successful candidates.

Working hours will be spread across five days and may fall between Monday and Sunday, according to operational and event requirements.

The postholder will be required to work weekends and evenings as part of the role.

The postholder may also be required to work outside normal working hours to support urgent events, meetings or other operational requirements.