Box Office Assistant

ABOUT ABBA VOYAGE

ABBA Voyage is a concert like no other, blending cutting-edge technology, spectacular lighting, and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has been astounding and delighting thousands of visitors from across the world. As we continue to build on the success of the London show and with rapidly expanding growth plans, the journey is only getting started. We are looking for talented and passionate individuals to join our already world-class team.

ABOUT THE ROLE

As part of the Box Office team, you will work with venue management to create an unrivalled visitor  experience in a brand-new state of the art arena. With internationally acclaimed music at its core,  this concert will attract visitors from all around the world, and you will play a key role in running the  show! 

This is a rare opportunity to be part of something right from the beginning and really make your  mark. So, if you’re looking for the chance to learn new skills and take your career to the next level,  we would love to hear from you!

KEY DUTIES AND RESPONSIBILITIES

Please note that these points are only an outline of your main role and responsibilities, and that there will be  additional day to day duties expected of you to ensure the smooth and effective running of the show.

• Work at the box office at the ABBA Arena during the ingoing concert ensuring excellent  customer service. 
• Work closely with the Box Office management team to understand our ticketing  system, ensuring awareness of system capability and functionality to deliver ticketing  excellence. 
• Responsible for any card transactions at the box office. 
• Work with the management team on reconciliations at the end of each shift.
• Take a proactive solution focused approach to problem-solving with the ability and  confidence to offer resolutions to ticket related issues and escalate where necessary.
• Work closely with the Box Office manage team to ensure the pertinent daily concert  information including access bookings is understood clearly to ensure the highest  standard of visitor experience is delivered by all teams. 
• Sell tickets and assist customers with their ticketing needs, both in person and via email
• Respond to customer inquiries via email, providing accurate and timely information regarding  performance information, tickets, and venue policies.
• Process ticket reservations and exchanges, ensuring accuracy and attention to detail
• Attend and proactively support informative daily briefings with all teams.
• Ensure you are fully conversant with equipment used by the Team including radios,  scanners, mobile devices, and any other appropriate materials.

ESSENTIAL REQUIREMENTS

• Experience of working with different ticketing platforms in music or theatre.
• A genuine passion for exceeding visitor expectations. 
• Good knowledge of industry regulations including GDPR. 
• Take a proactive solution focused approach to problem solving and be able to offer resolutions to ticket related issues or escalate where appropriate.
• Set yourself high standards and have a keen eye for detail. 
• Strong written English and verbal communication skills. 
• Proficient with IT software including Microsoft office, especially Excel and Word.
• Flexible and able to work weekends and evenings.
• Knowledge of technology to support ease of access for all visitors (desirable).
• Knowledge of Ticketmaster systems (desirable).

Kindly note that if you have applied for this position within the past year and were not  shortlisted, we will not consider your application.

Location: ABBA Arena, 1 Pudding Mill Lane, LONDON, E15 2RU.

APPLICATION INSTRUCTIONS

TO APPLY, PLEASE SEND YOUR (up-to-date) CV AND COVER LETTER to: Delroy.Lammie@Hackney.gov.uk

Your cover letter must cover the below points:

1. What you are applying for and why.
2. Why do you want to work for ABBA Voyage?
3. What EXPERIENCE, SKILLS and KNOWLEDGE will you bring to the position? (please refer to the essential candidate requirements points listed above)
4. What personal qualities do you have that will be useful for this position?
5. No more than 500 words