Casual Front of House Assistant

ABOUT SADLER’S WELLS

Sadler’s Wells is a world-leading creative organisation, dedicated to presenting, producing and touring dance made today in all its forms. Sadler’s Wells commissions, presents and produces more dance than any other theatre in the world – from tango to hip hop, ballet to flamenco, Bollywood to cutting-edge contemporary dance.

With an innovative, year-round programme of performances and learning activities, this is the place where artists come together to create dance, and where we welcome everyone to experience dance and be inspired.

Our aim is to reflect and respond to the world through dance: enabling artists of all backgrounds to create dance that moves us and opens our minds; sharing those experiences with the widest possible audiences to enrich their lives and deepen their understanding of what it means to be human.

ABOUT THE ROLE

We are looking for welcoming individuals with experience of working with members of the public. You will work on a casual basis, signing up for shifts as and when they are available.

The role of the Front of House team is to create a consistent and exceptional visitor experience which reflects and enhances the organisation’s values, core behaviours and overall vision.

We offer a welcoming, safe and secure environment whilst maximising income and ensuring the best customer journey.

The Front of House team is part of the wider Visitor Experience department. This department consists of the following areas:

Building Services, Cleaning and Housekeeping, Front of House, Stage Door and Security.

During a shift your responsibilities may include:

• Ensuring the comfort and safety of the public
• Selling ice-cream, programmes, merchandise
• Working in the cloakroom
• Checking tickets
• Handling cash/ card machines

MAIN RESPONSIBILITIES OF THE ROLE

• Present a welcoming service to all visitors, ensuring they feel safe and at ease.
• Proactively ensure the comfort and safety of the public.
• Work as directed in any sales outlet, including sales points for programmes, merchandise, ice creams, or cloakroom.
• Keep records of sales of stock, to reconcile cash with sales and return cash and unsold stock as directed.
• To be responsible for stock and cash until returned to the Cashier or other nominated person.
• Proactively encourage visitors to buy programmes, ice cream, merchandise and make use of food and beverage facilities.
• Check tickets before audience members enter the auditorium.
• Be aware of the standard of tidiness required in the theatres and to be responsible for always maintaining that standard.
• Be aware of the theatre’s products and facilities and with current and future shows in order to assist the public with queries and to promote the work and image of the theatre.
• Deal with emergency and evacuation situations according to procedures laid down by the theatre management. This will include taking part in fire and safety drills, building searches and security checks. To alert the Duty House Manager to any infringement of safety aspects within the front of house areas and auditoria.
• Maximise income and minimise expenditure without loss of quality in all areas of responsibility.
• Be aware of the needs of patrons with disabilities of all kinds and to ensure that those needs are dealt with efficiently.

CANDIDATE REQUIREMENTS

Essential Skills and Experience

• Excellent customer service skills.
• Excellent communication skills, with the ability to answer customer queries and welcome individuals.
• Substantial experience of working with members of the public in a busy environment.
• Ability to respond calmly in emergency situations.
• Ability to work well in a team.
• Experience of cash handling.
• Able to take initiative.
• Smart appearance and good personal hygiene.
• Must currently hold the right to work in the United Kingdom.
• Experience of proactive sales.
• Experience of working with people from a range of ages and backgrounds (desirable).
• Experience of working with people with disabilities (desirable).
• Interested in the creative cultural sector i.e. dance and theatre (desirable).

We are interested in candidates who are available to work afternoons, evenings and weekends over November 2025 – January 2026, including availability over the Christmas period (20 December – 3 January).

Hours: This is a casual position and shifts will be offered as and when they are available. The minimum shift length is four hours.

Interviews: Interviews will take place on Thursday 30th October 2025.