Cleaning & Housekeeping Supervisor

ABOUT SADLER’S WELLS

Sadler’s Wells is a world-leading creative organisation, dedicated to presenting, producing and touring dance made today in all its forms. Sadler’s Wells commissions, presents and produces more dance than any other theatre in the world – from tango to hip hop, ballet to flamenco, Bollywood to cutting-edge contemporary dance. With an innovative, year-round programme of performances and learning activities, this is the place where artists come together to create dance, and where we welcome everyone to experience dance and be inspired.

Our aim is to reflect and respond to the world through dance: enabling artists of all backgrounds to create dance that moves us and opens our minds; sharing those experiences with the widest possible audiences to enrich their lives and deepen their understanding of what it means to be human.

ABOUT THE ROLE

The principal responsibility of the Cleaning & Housekeeping Supervisor is to help ensure excellent standards of cleaning, with a focus at Sadler’s Wells East, and reports to the Housekeeping Manager. As a Cleaning & Housekeeping Supervisor, you will be committed to delivering the highest standards of cleanliness within our venues on a day-to-day basis and all events and performances. Dealing courteously with members of the public when they are present, acting as an ambassador for Sadler’s Wells. Working closely with the Housekeeping Manager you will assist with organising and delivering a smooth housekeeping operation.

MAIN RESPONSIBILITIES OF THE ROLE

Teams & Operations

• Assist the Housekeeping Manager to recruit, train and develop all the team members.
• Arrange and carry out the induction and on the job training of the cleaning team at Sadler’s Wells East (SWE).
• Deputise for the Housekeeping Manager and attend operations meetings as appropriate.
• Lead by example and maintain a ‘hands on’ approach, instruct and assign tasks, conducting regular 1:1s as required.
• Monitor contractors’ or agency work with regards to cleaning and waste. Ensure that performance issues are reported to the Housekeeping Manager in a reasonable time.
• Liaise with the Housekeeping Manager to offer general assistance to the housekeeping team to complete cleaning tasks.
• Set up events and furniture removal.
• Manage equipment and cleaning supplies assist with stock control and ordering.
• Create schedules for the department and report absences, adjusting staffing requirements to suit shows and events.
• Check business on Artifax to ensure targeted effort.
• Manage Housekeeping Help desk Zendesk.

Quality Standards

• Monitor Sadler’s Wells strategies to proactively measure and manage standards at both venues with the Housekeeping Manager.
• Work with the Housekeeping Manager to monitor cleaning standards at all venues, and between usage times.
• Liaise with the General Manager at SWE, to ensure that standards are agreed and satisfactory for opening to the public.

Health & Safety

• Ensure Health and Safety is adhered to at all times.
• Ensure cleanliness of the area is maintained at all times and all relevant paperwork is completed and filed.
• Report any damages to equipment or building immediately.
• Ensure the accident reporting procedure is followed at all times.

General

• Live, breathe and role model our organisational values of Excellence, Collaboration, Inclusion and Innovation, being aware of the influence and impact you can have as a leader at Sadler’s Wells.
• To carry out all administrative work generated by the above activities.
• Attend occasional meetings, training sessions and other events, which may take place outside normal working hours.
• Undertake other duties as may be reasonably required.
• At all times to carry out duties and responsibilities with regard to Sadler’s Wells’ Equality, Diversity and Inclusion, Safeguarding and Health and Safety Policies. This may include providing
  assistance with evacuation procedures or building searches in the event of an emergency at any of Sadler’s Wells’ premises.

CANDIDATE REQUIREMENTS

Skills & Experience

Essential

• Experience in supervising a cleaning team.
• Substantial cleaning experience, to include: Experience of working as a cleaner and ability to clean to very high standards. Experience of leading, developing, training and rostering staff. Experience of working in an environment where high standards of cleaning are required.
• Experience of controlling cleaning supplies.
• Knowledge of relevant health and safety issues, to include COSHH, Manual Handling, Safe Practice
  Codes.
• A real commitment to providing the highest level of service to all our customers, internal and external e.g. patrons, members of visiting companies and colleagues.
• Honest, reliable and punctual.
• A flexible and adaptable attitude to the post, working hours five days out of seven (including bank holidays and weekends).
• Ability to carry out the physical demands of the job.
• Ability to work with a team and lead by example.
• Able to learn about new cleaning methods and equipment and be able to demonstrate these.
• Strong desire to develop and train within the business.
• Proactive in problem solving.
• Proficient in the use of all Microsoft Office programmes i.e. Excel, Word, Outlook.
• Must hold the right to work in the United Kingdom.

Desirable

• Some knowledge of requirements of a wide range of finishes and various cleaning materials and methods.
• Experience of working on multiple sites.

This is an ongoing vacancy, the employer will aim to contact candidates on an ad-hoc basis.

Once a suitable candidate is appointed, this vacancy will close without further notice.

To view the full job description, please click here –> Sadlers Wells – Cleaning & Housekeeping Supervisor – Job Description