Collections Access Officer

ABOUT THE ROLE

We are looking for individuals who are excited by the opportunity to bring the V&A’s revolutionary new Order an Object service to life, engaging with visitors directly to provide unprecedented access to our collections.

You will deliver the Service, guiding visitors throughout their journey, working closely with the Senior Collections Access Officers to ensure exceptional experiences for everyone.

You will carry out a range of collection care activities, including working with collections management systems and undertaking the handling and movement of objects, working with colleagues across the organisation to deliver unparalleled access to the V&A’s collections not on display, whilst ensuring their safety and care.

V&A East Storehouse is a unique new museum experience opening up the V&A collection to everyone. This is a fantastic opportunity to join the V&A as an integral part of our Collections Access team working to deliver easy, safe, meaningful and equitable access to collections for all.

We are looking to make several appointments for part time roles 3 days a week, two days of which will be Saturday and Sunday plus one other flexible day.

CANDIDATE REQUIREMENTS

• Proven experience of working with public facing teams and delivering exceptional customer service.
• Experience of working in a varied and flexible team environment undertaking individual and team tasks
• Good attention to detail and a methodical approach
• Demonstrable technical skill that could transfer to handling objects in a museum
• Significant interpersonal skills, including the ability to communicate clearly
• Willingness to learn new skills and adapt existing knowledge to new situations and environments.

Contract: Several part time roles, 3 x days p/w, requiring Saturday and Sunday working.

Location: Multi-site – V&A East Storehouse and V&A South Kensington

Interviews/Assessments: The assessment day will be held on the 16th of January 2026

Potential start date: 16th February 2026