Concierge Officer

ABOUT CIS SECURITY

CIS is an independently owned business providing professional security solutions across the UK and Ireland. Founded in 1969 by two former Police Officers, CIS Security Limited operated as a Commercial Investigation Specialist, advising clients on matters relating to best security practices, loss prevention and investigation services.

CIS Security is now a pioneering professional security solutions company with a strong management structure and a trusted reputation amongst discerning customers. We have grown through referrals, recommendations, and service solutions that truly impress our customers and colleagues.

ABOUT THE ROLE

CIS are currently seeking an enthusiastic Concierge Officer who would like to work at one of our sites within the Hackney area to join our company. You will demonstrate and deliver high quality guarding and customer service to both our clients and service users.

• Position: Concierge  Officer
• Location: Hackney (E8)
• Pay Rate: £13.85 per hour
• Hours: Average 28 hours per week
• Shifts: 4 on 4 Off- 0700 – 1500

KEY DUTIES AND RESPONSIBILITIES

• Able to demonstrate and deliver high quality guarding and customer service to both our clients and service users.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative.
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner.
• Physically fit to complete patrols internally and externally and able to stand/walk during shift.
• Confident in writing incidents and shift reports.
• The ability to be pro-active and think on your feet use initiative.
• To always portray a friendly, professional and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service at all times ensuring that their expectations are met, if not exceeded.
• The role includes conducting the opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, and conducting emergency procedures.
• To have a smart appearance befitting the company.
• Be confident you are able to undertake 100% of all specific duties.
• Be able to provide all the documentation and vetting information requested.

CANDIDATE REQUIREMENTS

• SIA CCTV Licence Required.
• SIA Door Supervisor or Security Guarding Licence required.
• Security and customer service experience is required.
• Must have a good command of the English language.
• Excellent levels of customer service, communication both written & verbal at all times.
• Flexible in the approach to daily duties and additional events when held on site.
• Maintains working knowledge of the locations & security & safety for assigned areas.
• Flexible in the approach to daily duties.
• Working alongside building management to ensure a welcoming environment for all.
• Enforcing policies and procedures.
• First Aid qualification & a CCTV SIA Licence is a bonus.
• Must have five years of checkable work history.

APPLICATION INSTRUCTIONS

TO APPLY, PLEASE SEND YOUR (up-to-date) CV and your valid SIA badge to: Delroy.Lammie@hackney.gov.uk