Development Administrator (Gifts & Events)

ABOUT THE ROLE

Responsible for gift processing activities and events administration for the Development & Alumni Relations Team with a particular focus on income generating events. This includes processing gifts and gift aid, maintaining gift records on the CRM (Raiser’s Edge NXT), reporting on gifts. Events administration includes handling logistics, promotional materials, invitations, ticketing and customer enquiries. As with every member of the team, this post will be committed to providing the highest level of service to external and internal stakeholders.

MAIN DUTIES & RESPONSIBILITIES

Gift Processing

• To be responsible for processing all incoming donations, pledges and ticket payments from individuals, organisations and trusts and foundations, ensuring gift acknowledgements on Raiser’s Edge NXT are up-to-date.
• To process gifts received through various sources including, but not limited to, CAF, BBMS, bank transfer, including processing refunds where necessary.
• To be responsible for logging, processing and banking cash and cheques received directly, ensuring records are clear and up to date and cash/cheques are processed and
  banked within set SLAs.
• To ensure that all incoming donations are acknowledged and banked within 72hrs, liaising with Development team members as appropriate.
• To ensure all information related to gifts received is captured accurately and consistently on the CRM (Raiser’s Edge NXT) by working closely with relevant team members in
  Development and the Guildhall School Trust.

Gift Administration

• To maintain department digital filing in relation to gift processing, i.e. donation forms and Gift Aid declaration forms, ensuring these are recorded accurately on Raiser’s Edge NXT.
• To improve gift processing practices by streamlining and automating where possible.
• To process invoices in a timely manner, ensuring payments are made according to set SLAs.
• To support the Database Officer with regular Gift Aid claims, producing the claim files where necessary.
• To support Development Team members in creating and running income reports such as post-campaign/event analysis.

Events Administration

• To provide support for fundraising events including booking event venues, assisting with catering, equipment, displaying promotional materials, print and auction items, organising student and staff attendance, organising internal planning meetings and writing minutes.
• To assist the Senior Development Manager (Trust) with administration of the event including invitations and RSVP process for fundraising events in the DARO team. In addition to ticketing, budgeting, risk assessments, promotion, entertainment, collateral and income reporting.
• To handle all income generating event customer queries, bookings and supplier invoices, including processing and recording payments and purchase orders.
• To assist the Development team as an events runner at various School performances, events and external functions outside normal working hours.

Other

• Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
• Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
• To undertake any other duties that may reasonably be requested appropriate to the grade.

CANDIDATE REQUIREMENTS

Please find below the qualifications, experience and technical skills required to undertake this post. Each criterion will be assessed at application (A), interview (I) or test (T) as indicated below.

Professional Qualifications / Relevant Education & Training

• GCSE English and Maths or equivalent. (A)
• A Levels or equivalent.(A)

Experience Required

• Strong customer-oriented approach and experience dealing with important donors and prospects or similar. (A) (I)
• Experience of working with Customer Relationship Management (CRM) databases in a fundraising environment (preferably Raiser’s Edge/Raiser’s Edge NXT). (A) (I)
• Demonstrable experience in a similar position undertaking a range of administrative/event organisation support to a senior officer/professional team of staff. (A) (I)
• Experience of using Raiser’s Edge. (A) (I)
• Experience of invoice processing. (A) (I)
• Experience of providing briefings and reports related to gifts/income (A) (I)

Technical Skills & Knowledge

• Knowledge of gift processing and events administration. (A) (I)
• Excellent verbal and communication skills with an ability to draft routine correspondence and communicate with a wide range of stakeholders. (A) (I)
• Ability to work accurately with numbers and analyse numerical data. (A) (I)
• Good IT proficiency including Outlook, Word, Excel and PowerPoint. (A) (I)
• Ability to organise and manage a competing deadline and a busy workload with high efficiency and strong attention to detail. (A)(I).
• Ability to handle sensitive and confidential information appropriately and with discretion. (A) (I)

Other Relevant Information

• Monday to Friday, 9.30 – 5.30pm.
• Evening work at events will be required for which time off in lieu may be available.

To view the JD and application process, please click here –>Development Administrator (Gifts & Events) – Job Information Pack