Facilities Maintenance Apprentice

ABOUT SMART SOLUTIONS

At Smart, we partner with the world’s leading companies to maintain their facilities to the highest standards, delivering a truly customer-focused experience. For over a decade, we have excelled in providing top-tier engineering services to premier data centers and commercial facilities globally.

Our unique value lies in recognising that people are the heart of every organisation. Investing in our team is our greatest priority.

Despite the rapid advancement of technology and the evolution of building infrastructures, it is the leadership and personal contributions of our dedicated Smart team members that distinguish us from the competition.

We are an operationally driven business with a focus on visible management and a team that embodies our core values: Empowerment, Integrity, and Passion – this is the Smart way.

ABOUT THE ROLE

As an Apprentice, you will gain hands-on experience while working alongside experienced professionals. You will develop the skills and knowledge necessary to maintain and repair a variety of building systems and equipment, including Mechanical, electrical, plumbing, and general maintenance tasks.

This apprenticeship will provide you with a blend of on-the-job training and formal education, enabling you to achieve a nationally recognised qualification in Facilities Maintenance.

Keeping meticulous maintenance records and fostering positive relationships with colleagues and clients are integral to your role.

Upholding a safe, healthy work environment and complying with company and client policies demonstrates your commitment to operational excellence and exemplary customer service.

MAIN RESPONSIBILITIES OF THE ROLE

• Assist with routine inspections, maintenance, and repairs of building systems and equipment.
• Learn and follow health and safety regulations and company procedures.
• Support the team in diagnosing and resolving maintenance issues.
• Help with the installation and commissioning of new equipment.
• Maintain accurate records of work completed and materials used.
• Develop a solid understanding of tools, equipment, and materials used in facilities maintenance.
• Assist the Smart Managed Solutions engineering team to ensure that all planned and reactive engineering activities meet and exceed both service levels and customer expectations.
• Ensure that comprehensive maintenance records are kept.
• To develop a good working relationship with all members of Smart Managed Solutions staff and clients staff.
• Ensure the provision of a safe & healthy working environment is met, and ensure compliance with all company and client policies and procedures, as well as client site policies, procedures and working arrangements, as required.
• Ensure a professional image of Smart Managed Solutions and the client is presented to clients and visitors and ensure excellence in customer service is delivered and promoted always.
• Ensure that all tasks are maintained through a commitment to personal development and life long learning.

CORE COMPETENCIES

Client focus

• Client focus is putting the needs and satisfaction of the client at the centre of everything you do. It means understanding what customers want and need and then working hard to meet or exceed those wants and needs. Individuals with a strong client focus aim to provide excellent customer service, respond quickly to enquires and listen to client feedback.

Continuous Improvement & Innovation

• Continuous improvement is the ongoing process of making small incremental changes to improve efficiency, quality and effectiveness. It involves constantly looking for ways to refine and optimise existing processes and services. Innovation can be referred to as creating something entirely new or making significant changes to existing solutions.

Collaboration & Communication

• Communication is the process of sharing information, ideas or feelings with others. This can be verbal, written or non-verbal. Collaboration is working together with others to achieve a common goal. It involves sharing ideas, responsibilities and tasks to get something done.

Compliance & QHSE

• Compliance is about following the rules and guidelines set out by law, regulations, industry standards or internal policy. It means ensuring a company or organisation is doing things the right way according to these requirements Quality, Health, Safety and Environment focuses on ensuring high quality service whilst also maintaining safe and healthy conditions for employees and clients and protecting the environment.

CANDIDATE REQUIREMENTS

• Good basic education, including English & Maths to GCSE standard
• Learning a formally delivered electrical or mechanical engineering discipline to City and Guilds Level 3 or NVQ Level 3
• GCSEs (or equivalent) in English, Maths, and Science (Grade 4/C or above).
• Previous experience or training in a similar discipline is desirable.

APPLICATION INSTRUCTIONS

TO APPLY, PLEASE UPLOAD YOUR (up-to-date) CV ALONG WITH A BRIEF STATEMENT OUTLINING YOUR INTEREST IN MECHANICAL OR ELECTRICAL ENGINEERING. PLEASE ENSURE THAT YOUR CV CONTAINS THE FOLLOWING INFORMATION.

1. Personal Profile (Ensure this section is tailored to the specific role you are applying for)
2. Employment History (List in reverse chronological order, starting with your most recent role)
3. Education, Training, and Qualifications (List in reverse chronological order, starting with the most recent, and including secondary school education)

To view the full job description, please click here – > Smart Managed Solutions (Here East) – Apprentice – JD

Duration: This is a full-time two-year programme with the potential to lead to a full-time position at Here East.

What will I be working towards ?  The successful candidate will work towards obtaining a qualification in Facilities Maintenance. They will study a formally delivered electrical or mechanical engineering discipline to City and Guilds Level 3 or NVQ Level 3.

Start date: Early April 2026