Floor Assistant

ABOUT THE V&A

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity.

The museum holds many of the UK’s national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.

Our mission is to be recognised as the world’s leading museum of art, design and performance, and to enrich people’s lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience.

ABOUT THE ROLE

Floor Assistants at V&A East Museum work across all front of house functions to deliver an exceptional visitor experience. They understand the V&A’s core values and ensure that our visitors and diverse audiences feel welcome and engaged.

This fixed-term contract supports the operational delivery of our temporary exhibition alongside regular front of house functions.

KEY DUTIES AND RESPONSIBILITIES

• Provide essential, daily operational support to The Music is Black, including morning exhibition checks and set up.
• Ensure that visitors feel welcome, engaged with and safe in our building.
• Work across multiple areas, including ticketing, retail and membership sales, public programme and events support.
• Work in our retail spaces, upselling products and memberships, and maintaining display standards.
• Ensure that V&A East’s values are woven through our visitor experience.
• Work collaboratively with the wider Front of House team and Volunteering team.
• Keep V&A East Museum safe and looking its best by reporting maintenance issues and highlighting hazards.
• Support senior staff in the delivery of wider strategic objectives.

CANDIDATE REQUIREMENTS

Essential

• Someone who is a confident communicator, friendly and great with people – able to make our visitors from all backgrounds feel welcome.
• A self-starter who can think on their feet, problem-solve, prioritise, and take action in a fast-paced environment.
• Is excited about V&A East’s vision.
• Is a team-player – happy to support other team members and work together.
• Is commercially minded and confident to upsell effectively.
• Is reliable, punctual and organised – someone who will turn up to work on time for each shift they are scheduled for.
• Has an interest in art, design and performance.
• Shares our Values of Sustainability, Equity, Creativity, Collaboration & Generosity.
• Familiar with the local environment, target V&A East audience and live in, or have lived experience of Hackney, Newham, Tower Hamlets or Waltham Forest.

APPLICATION INSTRUCTIONS

TO APPLY, PLEASE UPLOAD YOUR (up-to-date) CV ALONG WITH A STATEMENT OUTLINING “WHAT MAKES YOU A STRONG CANDIDATE FOR THE FLOOR ASSISTANT ROLE AT THE V&A EAST MUSEUM?  AND “WHAT EXCITES YOU MOST ABOUT WORKING AS A FLOOR ASSISTANT AT THE V&A MUSEUM? PLEASE NOTE THAT THIS WILL PLAY A IMPORTANT PART OF YOUR APPLICATION PROCESS.

PLEASE ENSURE THAT YOUR CV CONTAINS THE FOLLOWING INFORMATION.

1. Personal Profile (Ensure this section is tailored to the specific role you are applying for)
2. Employment History (List in reverse chronological order, starting with your most recent role)
3. Education, Training, and Qualifications (List in reverse chronological order, starting with the most recent, and including secondary school education)

V&A are looking for someone with transferable skills and not necessarily someone with a conventional museum background.

Fixed term contract: From 26th May 2026 to 3rd January 2027.

Hours: 38 hours per week. Working hours are Wed-Sun or Fri-Tue, 8.00-16.45. Evening overtime may be available.

Assessment days: 27th & 28th April 2026

Potential start date: 26th May 2026