Front of House Assistant (Full time & Part time)

ABOUT YOUNG V&A

The V&A is a family of museums dedicated to the power of creativity. Our mission is to champion design and creativity in all its forms, advance cultural knowledge, and inspire makers, creators and innovators everywhere. Young V&A is a museum sparking creativity now and for the future.

Created with 0-14 year-olds, it is a place for young people to imagine, play and design, and get inspired by a collection of 2000 toys, characters, objects and artworks from around the world and throughout history.

Rooted in its local community with 150-year heritage as East London’s first museum, Young V&A works to energise young creators everywhere, as well as empower everyone to promote creativity for the next generation and support the teaching of art and design education for all.

There are three galleries and a temporary ticketed exhibition gallery, two shops, a café and three learning studios.

ABOUT THE ROLE

The Front of House Assistant roles at Young V&A play a pivotal part in providing an exceptional, hands on, and joyful visitor experience with a sales through service approach.

Front of House Assistants work across all front of house functions including greeting our visitors, promoting products to customers, maintaining display standards and selling in our shops, engaging in our galleries ensuring a safe and fun visit, upselling our membership scheme, selling tickets to our exhibition, helping out with events, checking in schools and looking after the learning studio and lunchroom admissions.

They also support the front of house volunteering programme to support a one front of house team culture. They are responsible for delivering an excellent visitor experience, highlighting our commercial offers, and making sure every visitor feels welcome and engaged with Young V&A.

CANDIDATE REQUIREMENTS

• Passionate about making Young V&A a fun and joyful space where children and young people feel confident to express themselves through imagination and creative play.
• Able to act professionally as part of a visitor or customer facing team and be an ambassador for the V&A.
• Able to actively engage with visitors and communicate confidently.
• Confident in using their initiative and can make proactive decisions.
• Prepared to be hands on and flexible in their way of working.
• Able to work in busy and high-pressure environments.
• Commercially minded and able to upsell effectively.
• Familiar with/has experience of Bethnal Green and the local area.
• Shares our Values of Sustainability, Equity, Creativity, Collaboration & Generosity.

ESSENTIAL CRITERIA

• Experience of working with a primarily young audience and the considerations around young audiences for e.g., safeguarding.
• Experience working in a museum or similar visitor attraction.
• Experience in using retail or ticketing EPOS systems.

Interview/Assessment days: Week commencing 21st April 2025
Potential Start Date: June 2025

Location: Young V&A, Bethnal Green, with some travel between London sites.

Hours: Hours are calculated over a six-week rolling rota. Includes regular Bank Holiday and weekend working. Occasional early morning and evening work is required to facilitate training and events. (See job description for details).

To view the JD and application process, please click here –> Young V&A – Front of House Assistant – JD March 2025