Front of House Supervisor

ABOUT THE DUSTY KNUCKLE BAKERY

The Dusty Knuckle is a bakery and café located in London’s Dalston and Harringay neighbourhoods. We are a purpose driven business: we strive to use our busy operations to help at-risk youth take forward steps in their lives through on-the-job training and mentorship. Let us feed you. It will be messy but you won’t regret it!

ABOUT THE ROLE

Leading a team to deliver an exceptional standard of hospitality to all our customers whilst role modelling this to trainees. As a Supervisor, you are responsible for assisting with day-to-day management of the full Front of House team at TDK for our café service You will be instrumental to the successful running of TDK.

As well as aiding in the management of the day-to-day operations and team, always maintaining quality and standards in all areas, you are responsible for assisting in the implementation of plans to ensure the café meets TDK standards.

TDK is a fast-paced busy environment and requires someone who is dynamic, a quick thinker and brilliant communicator. You will be responsible for supporting effective management of all operations alongside the Management team.

KEY RESPONSIBILITIES

• Responsible for delivering exceptional standards of hospitality.
• Act as a role model for outstanding service; continuously working to elevate service standards, personally embodying hospitality in daily actions.
• Responsible for maintaining the levels set by the manager of standards for all TDK products.
• Assisting with daily and weekly admin tasks.
• End of day reporting.
• Day to day implementation of H&S and cleanliness.
• Reporting any maintenance issues to the Manager.
• Day to day team management and support to the Manager – reinforcing section allocations day to day and ensuring smooth and effective shift management.
• Ensuring TDK is a wonderful place to work, supporting retail staff well-being and development in culture that embodies TDK values, building morale, team spirit and optimism.
• Assisting with trials and giving feedback to the Manager.
• Working closely with trainees and supporting them on a daily basis, where necessary.

CANDIDATE REQUIREMENTS

All staff at TDK are expected to demonstrate the following:

• Hard graft, kindness and willingness.
• Being measured and calm.
• Being a good communicator.
• Enthusiasm for good food, wine and coffee.

Additionally, supervisor applicants should be able to demonstrate the following:

• Have proven ability to effectively organise and lead teams in a busy hospitality setting.
• Experience in high pressure environments with the ability to remain patient & calm.
• Proven willingness to work with trainees.
• Proven ability to problem-solve in a fast paced setting.

APPLICATION INSTRUCTIONS

To apply for this position please follow the instructions below:

Please send the following to: george.belle@hackney.gov.uk  – with the email title FOH Supervisor Dalston.

1. Your CV
2. An overview of why you would like this role and why you think your skill set would be a good fit.

The Dusty Knuckle Bakery will get back to candidates w/c 22/09/25 with trials happening that week and the following week.