Group Sales Coordinator

ABOUT ABBA VOYAGE

ABBA Voyage is a concert like no other, blending cutting-edge technology, spectacular lighting, and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has been astounding and delighting thousands of visitors from across the world.

As we continue to build on the success of the London show and with rapidly expanding growth plans, the journey is only getting started. We are looking for talented and passionate individuals to join our already world-class team. This is a rare opportunity to be part of something truly iconic and really make your mark.

If you’d like to take your career to the next level, we’d love to hear from you!

ABOUT THE ROLE

The Group Sales Coordinator forms a vital part of the Sales and Ticketing Team, ensuring the smooth operation of all ticketing and sales processes. With a particular focus on supporting the Group Sales Assistant Manager to process group sales, this is a hands-on role that requires strong attention to detail and the ability to prioritise.

KEY DUTIES AND RESPONSIBILITIES

• Assist the Group Sales Assistant Manager with the day to day running of a busy group sales department, creating reservations, confirming bookings and releasing inventory as required.
• Be a primary point of contact for key group sales clients, delivering excellent customer service in a timely manner.
• Take responsibility for chasing due reservations.
• Confidently represent ABBA Voyage at trade events and conferences (some travel may be required).
• Support the Guest Experience team in booking large corporate groups, upselling hospitality and premium experiences where appropriate.
• Assist the Travel Trade Manager with ad-hoc ticketing requests.
• Provide administrative and ticketing support to the ABBA Arena’s box office team, supporting special events and activities as necessary.
• Champion change within ABBA Voyage, looking for opportunities to improve processes and procedures.

ESSENTIAL REQUIREMENTS

• You have a passion for live entertainment and an understanding of how consumers engage with the arts.
• Working knowledge of the ticketing industry, or the travel trade and tourism industry.
• Experience with ticketing systems.
• Strong skills with Microsoft Excel.
• Confident dealing with stakeholders of all levels.

Kindly note that if you have applied for this position within the past year and were not  shortlisted, we will not consider your application.

Location: ABBA Arena, 1 Pudding Mill Lane, London, E15 2RU.

Closing date: This is an ongoing vacancy, the employer aims to contact candidates on an ad-hoc basis.

Once a suitable candidate is appointed, this vacancy will close without further notice.

APPLICATION INSTRUCTIONS

TO APPLY, PLEASE SEND YOUR (up-to-date) CV AND COVER LETTER (no more than one side of A4) to: Delroy.Lammie@Hackney.gov.uk

Your cover letter must cover the below points:

1. What you are applying for and why.
2. Why do you want to work for ABBA Voyage?
3. What EXPERIENCE, SKILLS and KNOWLEDGE will you bring to the position? (please refer to the essential candidate requirements points listed above)
4. What does good customer service look like to you ?
5. What personal qualities do you have that will be useful for this position?