Operations Associate, Out of Warehouse

ABOUT LIME

Lime is the largest global shared micro mobility business. We operate shared e-bikes and e-scooters in nearly 30 countries on five continents.Our mission is to build a future where transportation is shared, affordable and carbon-free.

Since 2017, our riders have taken over 750 million trips, replacing an estimated 150+ million car trips and preventing an estimated 77+ million kgs of carbon emissions.

Join the Lime team as we accelerate into a new era of sustainable alternatives to car ownership and improve access for people in cities around the world.

ABOUT THE ROLE

As a global leader in micro-mobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership.

Learn more at li.me.

Lime is hiring an Out-of-Warehouse Operations Associate to join our Operations team! In this role you will implement best practices and lead projects that improve efficiency and solve problems outside of the warehouse (IE: last mile delivery operations).

You will enhance our fleet, and coordinate our teams in the warehouse. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the center of shaping the future of mobility in London!

We are looking for a results-oriented, hands-on, data-driven and entrepreneurial candidate to join our team. The ideal candidate will have experience working in an evolving startup environment.

You will be an in the moment problem solver with the ability to think about the short term and long term plan. You’re energized about building and scaling and being part of a forward-thinking organization.

This is a warehouse-based position that requires an on-site presence Monday through Friday.

KEY DUTIES AND RESPONSIBILITIES

• Hire, train, and provide coaching to all levels of Operations Specialists including performance management, defining short and long term goals, increasing operational efficiency and driving continuous improvement efforts consistently
• Develop and maintain a safe, compliant, and efficient warehouse environment by establishing clear safety and quality standards and implementing processes to ensure adherence while holding teams accountable for meeting daily operational expectations
• Drive efficiency of the out-of-warehouse operations by setting quality metrics that will enable you to track the performance and efficiency of the out-of-warehouse team and associated processes while ensuring accountability of the team to meet daily targets
• Proactively identify and address operational challenges within the out-of-warehouse operations, communicating issues promptly and implementing creative, data-driven solutions to improve efficiency, maintain productivity, and ensure seamless daily operations.
• Regularly collaborate with the in-warehouse lead to create and implement new best practices to drive operational excellence
• Collaborate with internal teams and external vendors to optimize logistics and supply chain efficiency.

CANDIDATE REQUIREMENTS

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
• Experience leading medium to large teams of blue-collar workers required.
• Knowledge of last mile delivery operational processes is preferred.
• Excellent problem solving skills – you can solve complex problems in a logical and structured manner.
• Data driven in everything that you do – you must be very data centric and able to process and analyse data to solve problems and spot opportunities.
• Experience using Google Sheets to compile, analyze, and leverage data for decision-making required; SQL knowledge is a plus.
• Work well under pressure – you must be able to handle competing demands and prioritize ruthlessly.
• Can-do attitude, no task is below you.
• Excellent communication skills.
• Demonstrated ownership and accountability to deliver precise and meaningful impact.
• An organized individual who can work independently with tight deadlines in a multicultural environment.

APPLICATION INSTRUCTIONS

When completing the online application under the section “Where did you hear about us?” please state Hackney Council this will help to track the progress of your application.

Closing date: This is an ongoing vacancy, the employer aims to contact candidates on an ad-hoc basis.

Once a suitable candidate is appointed, this vacancy will close without further notice.