Packing and Logistics Co-ordinator

The Dusty Knuckle Bakery is recruiting for the Packing and Logistics Co-ordinator to be based in Hackney.

ABOUT THE DUSTY KNUCKLE BAKERY

The Dusty Knuckle Bakery is a purpose driven business which operates two busy sites serving very high quality food and drinks whilst also distributing bread and pastry to other businesses. Whilst we consider our products at TDK to be some of the best in London, we are about much more than just baking and cooking. TDK runs a youth training programme.

We provide work-based mentorship/support, training, and employment opportunities to at risk youth, including those with offending histories. We believe in equipping trainees with the confidence, skills, personal accountability, and support network to develop productive, functional lives. We have worked tirelessly since 2014 to grow the business from a fledgling start-up in a 40 ft shipping container into a profit-for-purpose food venture with strong brand recognition and a loyal following.

ABOUT THE ROLE

The Packing and Logistics Coordinator will support the Wholesale and Logistics Manager to ensure preparation and delivery of bakery products to wholesale customers and other TDK sites. They will also be responsible for processing orders and providing customer service to wholesale accounts. This role is great for someone who is highly organised, systematic and would enjoy a mixture of some physical and administrative work.

KEY RESPONSIBILITIES OF THE ROLE

• Support Packers in a hands-on capacity during their shift, ensuring processes are adhered to and customer orders are packed accurately and carefully.
• Support Wholesale and Logistics Manager, assisting with order processing, invoicing and other administrative duties.
• Communicate with wholesale and in-house accounts, providing excellent, responsive customer service.
• Ensure any issues are escalated appropriately.
• Lead packing shifts in the absence of the Wholesale and Logistics Manager.

CANDIDATE REQUIREMENTS

• Highly organised with excellent attention to detail.
• Some experience with Excel and answering customer emails.
• Experience using order fulfilment software desired but not essential.
• Can work effectively in a fast-paced environment and manage time well.
• Systematic and consistent approach to working.
• Good communication skills and ability to pass information from section-to-section clearly.
• Adaptable and solution-oriented, able to take initiative to navigate any issues.

Full time: Sun – Thurs, 40hrs p/w, 4AM – 12PM.

APPLICATION INSTRUCTIONS

TO APPLY, PLEASE SEND YOUR (up-to-date) CV AND COVER LETTER to: george.belle@hackney.gov.uk

Your cover letter MUST cover the below points:

• The first paragraph of your cover letter should state what you are applying for and why.
• Why do you want to work for the Dusty Knuckle Bakery?
• What qualifications you already hold that are relevant to this position.
• What relevant skills, knowledge and experience you have/will bring to the position.
• What personal qualities do you have that will be useful for this position?