Senior Knowledge Sharing Associate

ABOUT LIME

Lime is the largest global shared micro mobility business. We operate shared e-bikes and e-scooters in nearly 30 countries on five continents.Our mission is to build a future where transportation is shared, affordable and carbon-free.

Since 2017, our riders have taken over 750 million trips, replacing an estimated 150+ million car trips and preventing an estimated 77+ million kgs of carbon emissions.

Join the Lime team as we accelerate into a new era of sustainable alternatives to car ownership and improve access for people in cities around the world.

ABOUT THE ROLE

As a global leader in micro-mobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership.

Learn more at li.me.

Lime is seeking a Sr. Knowledge Sharing Associate to join the Global Operations team, reporting to the Sr. Manager, Training & Quality. In this role, you will support the implementation, maintenance, and continuous improvement of global knowledge-sharing programs that enable Lime Operators to efficiently access, contribute to, and apply operational best practices.

You will work cross-functionally with in-warehouse and field teams, as well as central functions, to ensure operational knowledge is accurately captured, structured, and maintained across 200+ markets.

This role is highly execution-focused, with ownership over content quality, organization, and system usability, and a strong emphasis on driving adoption and continuous improvement.

This is an ideal opportunity for someone who thrives in fast-paced environments and enjoys building order from complexity through structured systems, clear documentation, and scalable processes.

This role will be required to work onsite one day per week and be located within one hour of a Lime warehouse.

This is a remote position with a requirement for candidates to reside in London, Paris, Berlin, or Rome to maintain effective collaboration across teams.

KEY DUTIES AND RESPONSIBILITIES

• Support the implementation and continuous improvement of Lime’s global Knowledge Sharing strategy, processes, and tools.
• Collect, organize, and maintain operational knowledge (e.g., SOPs, workflows, templates, best practices) in centralized repositories, ensuring accuracy and consistency.
• Own content lifecycle management, including reviewing, updating, and archiving materials to maintain high-quality, up-to-date resources.
• Maintain and apply taxonomies, categorization standards, and content structures to improve discoverability and usability.
• Partner with warehouse and field teams to capture operational insights and translate them into clear, scalable documentation.
• Contribute to the improvement of knowledge management systems and tools, including identifying opportunities to leverage AI and automation.
• Monitor usage data, search trends, and user feedback to identify gaps and drive improvements to content and systems.
• Support the rollout and adoption of knowledge-sharing tools and best practices through training, communication, and stakeholder engagement.
• Collaborate cross-functionally (e.g., Operations, Product, IT) to resolve issues and support knowledge-sharing initiatives and enhancements.

CANDIDATE REQUIREMENTS

• 3–5 years of experience in knowledge management, operations, communications, or a related field.
• Experience implementing, maintaining, or optimizing knowledge management systems (e.g., Elium, Confluence, Zendesk) in a global or multi-region environment.
• Experience supporting change management efforts and driving adoption of tools, processes, or ways of working across teams or regions.
• Hands-on experience supporting or scaling knowledge-sharing programs, with a focus on execution, content quality, and adoption.
• Strong written communication skills, with the ability to translate complex operational processes into clear, structured, and user-friendly documentation.
• Detail-oriented with a strong focus on content accuracy, consistency, and usability.
• Proven ability to work independently within a defined scope in ambiguous, fast-paced environments and manage multiple priorities.
• Data-driven mindset, with experience using metrics, user behavior, and feedback to identify gaps and improve content or processes.
• Comfortable collaborating cross-functionally and gathering input from diverse stakeholders.
• Experience in micro-mobility, logistics, manufacturing, or other operations-heavy environments is a plus.

APPLICATION INSTRUCTIONS

When completing the online application under the section “Where did you hear about us?” please state Hackney Council this will help to track the progress of your application.

Closing date: This is an ongoing vacancy, the employer aims to contact candidates on an ad-hoc basis.

Once a suitable candidate is appointed, this vacancy will close without further notice.