Stage Door Keeper

ABOUT SADLER’S WELLS

Sadler’s Wells is a world-leading creative organisation, dedicated to presenting, producing and touring dance made today in all its forms. Sadler’s Wells commissions, presents and produces more dance than any other theatre in the world – from tango to hip hop, ballet to flamenco, Bollywood to cutting-edge contemporary dance.

With an innovative, year-round programme of performances and learning activities, this is the place where artists come together to create dance, and where we welcome everyone to experience dance and be inspired.

Our aim is to reflect and respond to the world through dance: enabling artists of all backgrounds to create dance that moves us and opens our minds; sharing those experiences with the widest possible audiences to enrich their lives and deepen their understanding of what it means to be human.

ABOUT THE ROLE

We are looking for a Stage Door Keeper to provide an efficient and welcoming service to the public, artists, companies and staff visiting Sadler’s Wells East. You will act as the first point of call for all visitors and deliveries and support the delivery of safety and security precautions.

You will have the ability to welcome people from a diverse range of backgrounds and to deliver great customer service. The role involves working during business operating hours, including daytime, evening, weekend and bank holidays.

There may also be an opportunity to work additional hours across the week.

We’re a supportive and hardworking team, working on a variety of projects. Sadler’s Wells benefits include:

• Right to request flexible working from day 1
• Employee Assistance Programme
• Complementary tickets and discounts
• Enhanced holiday and time off in lieu policy

KEY DUTIES & RESPONSIBILITIES

• Act as the first point of contact for all external/internal queries (by telephone or in person) and deliveries.
• Provide a friendly and efficient service for visiting companies, customers and all building users.
• Maintain good knowledge of building and organisational details such as performance schedules and activity, general policies, and key members of the team.
• Ensure the reception, stage door and Welcome Desk areas are kept tidy and orderly.
• Ensure that incidents are noted and reported in accordance with the Health and Safety Policy.
• Sort all external/internal incoming mail.
• Act as a home-point for information to all building users and visitors.
• Take and pass on messages and to inform the appropriate people when visitors arrive.
• Actively seek ways of providing a high level of care and welcome all users and visitors to the venues.
• Undertake all safety and security precautions and procedures as required
  by the Director of Operations and senior colleagues.
• Ensure that all visitors comply with procedures for signing-in to the building.
• To administer, monitor and respond to the fire alarm system (Full training will be provided).
• Ensure that reception duties are handed over to a responsible person, approved by management whenever the jobholder has to leave the position (i.e. for toilet breaks or meal breaks) or finishes a duty roster.
• Take responsibility for building access via the Stage Door and Welcome Desk entrance.
• Work closely with Duty Management and Security to ensure a well run, secure and safe building at all times.
• Work on and assist with all reasonable administrative requests including, but not limited to, purchase order raising, email correspondence, meeting arrangement, and inventory management.

CANDIDATE REQUIREMENTS

Essential

• Experience of operating a switchboard and/or reception work.
• The ability to welcome people from a diverse range of backgrounds.
• Available to work daytimes, evenings and weekends.
• Willingness to work extra shifts, including Bank Holidays and the Christmas and New Year period.
• Ability to quickly learn about key systems in the reception area such as access controls; intruder and fire alarm.
• Able to work autonomously.
• Able to work under pressure, and excellent problem-solving skills.
• Interest in performing arts, knowledge of theatre.
• Must currently hold the right to work in the UK.
• Prior experience of key systems in the reception area such as access controls; intruder and fire alarm (desirable).

APPLICATION INSTRUCTIONS

Please consider the Job Description and the Personal Specification when applying.

TO APPLY, PLEASE UPLOAD YOUR (up-to-date) CV ALONG WITH A BRIEF STATEMENT OUTLINING WHY YOU ARE APPLYING FOR THE ROLE AND THE KNOWLEDGE, SKILLS, AND EXPERIENCE THAT MAKES YOU SUITABLE FOR THIS POSITION. PLEASE ENSURE THAT YOUR CV CONTAINS THE FOLLOWING INFORMATION.

1. Personal Profile (Ensure this section is tailored to the specific role you are applying for)
2. Employment History (List in reverse chronological order, starting with your most recent role)
3. Education, Training, and Qualifications (List in reverse chronological order, starting with the most recent, and including secondary school education)

Interviews: First round interviews will take place early April 2026.

Location: Sadler’s Wells East (although working at other Sadler’s Wells sites may be required)